Job Description
At arenaflex, we're on a mission to revolutionize the way we approach healthcare, making it more personalized, accessible, and affordable for everyone. As a Service Advocate within our Solid Results Group, you'll play a vital role in helping us achieve this vision. We're seeking a highly motivated and compassionate individual to, working from the comfort of their own home. About arenaflex arenaflex is a leading healthcare company dedicated to improving the lives of our customers and communities. Our Heart At Work Behaviors support our mission to deliver high-quality, patient-centered care that's tailored to each individual's unique needs.
We're committed to fostering a culture of empathy, innovation, and collaboration, where every team member feels empowered to make a meaningful impact. Job Summary As a Service Advocate, you'll be responsible for connecting with individuals through various channels (phone, email, and in-person) to promote healthy behaviors and encourage them to take advantage of available healthcare services. Your primary goal will be to ensure that each customer has a clear understanding of the benefits and resources available to them under their government healthcare plan.
You'll work closely with healthcare providers, clinical staff, and other stakeholders to deliver exceptional customer service and support. Key Responsibilities * Conduct inbound and outbound calls to individuals who may benefit from assigned services, including healthcare visits, screenings, vaccinations, or medication refills. * Utilize persuasive communication skills to address obstacles and gather information, providing solutions to help close care gaps and deliver top-tier support to each customer.
* Ensure that every customer is treated with respect, professionalism, and empathy, addressing all questions and concerns thoroughly. * Collaborate with healthcare providers, clinical staff, and other stakeholders to coordinate care and services. * Effectively listen and gather customer-reported information components in the CRM tool to support clinical record documentation of services. * Provide customers with accurate and timely information to help them make informed decisions about their healthcare, improving customer insight, retention, and growth through expert coordination services.
* Build trusting relationships with customers by taking ownership of their needs, preferences, and understanding of services. * Respond to customer inquiries and resolve issues as a single point of contact, escalating to leadership as needed. * Develop a deep understanding of customer needs and preferences, using this knowledge to tailor services and support. * Work with customers to navigate programs, bolthires tools, and resources to improve healthcare outcomes. * Take ownership of assigned customer issues, resolving them and connecting them with additional services as necessary.
* Report and track all customer interactions, events, and outcomes through suitable systems and processes. * Utilize professional communication skills to build relationships with internal and external stakeholders. * Leverage relevant system tools and resources to deliver high-quality business communications, including letters and accounting sheets in response to customer requests. * Handle multiple tasks and responsibilities while maintaining and exceeding performance standards. * Identify and escalate issues as needed, providing suggestions for resolution.
* Demonstrate exceptional skills and represent the organization positively when interacting with customers and stakeholders. * Uphold individual, team, and business objectives and initiatives, taking ownership of personal outcomes. Additional Responsibilities and Requirements * Proficiency in Windows-based applications, with the ability to use standard corporate software packages and corporate applications with a high level of computer literacy. * Effective communication and interpersonal skills, with experience interacting with clinical suppliers and staff.
* Strong listening and relationship-building skills, with the ability to create and maintain effective working relationships. * Strong analytical skills, focusing on precision and attention to detail. * Demonstrated ability to de-escalate situations. * Exhibited empathy, interest, enthusiasm for learning, empathy, and listening skills. * Ability to apply creative problem-solving skills when needed to address customer interests and advocate for them. * Ability to adapt to change, adjust to different priorities in short periods of time.
* Ability to work independently, apply decisive reasoning skills when required, perform multiple tasks efficiently, and exhibit exceptional skills in all interactions. * Ability to resolve complex issues with responsiveness and caution. * Ability to absorb and apply new and evolving information. * Ability to make successful and autonomous decisions. * Ability to perform multiple tasks, focus, and adapt to a high-speed changing environment. Required Qualifications * Recent and relevant experience working with HEDIS screening measures and behavior change.
* Related knowledge working directly with individuals/purchasers – ideally in a call center setting. * Minimum 2 years of ongoing and related experience within healthcare, healthcare marketing, outreach, and wellness training, disease management experience. * 2-4 years of experience in a healthcare setting with direct communication with various levels of management, including clinical suppliers. Preferred Qualifications * Bilingual or multilingual candidates are strongly preferred. * Four-year degree or equivalent is preferred.
* Clinical certification (certified nursing assistant, clinical assistant, etc.) is highly suggested but not required. Education and Accreditation Requirements * High school diploma or G.E.D. Compensation and Benefits
The typical pay range for this role is:
This pay range represents the base hourly rate or base yearly full-time compensation for all positions in the job grade within which this position falls. The actual base compensation offer will depend on various factors, including experience, education, location, and other relevant variables.
In addition to your compensation, you'll enjoy the benefits of working with an organization that puts its heart into caring for its partners and communities. arenaflex offers a comprehensive range of clinical, dental, and vision benefits. Qualified employees may enroll in the organization's 401(k) retirement savings plan, and a Stock Purchase Plan is also available for qualified employees. arenaflex provides a fully paid term life insurance plan to qualified employees, as well as short-term and long-term disability benefits.
The organization also offers various wellness programs, education assistance, free development courses, and bolthires store discounts with participating partners. When it comes to downtime, arenaflex employees enjoy Paid Time Off (PTO) or vacation compensation, as well as paid holidays throughout the calendar year. The number of paid holidays, sick time, and other time off are given in accordance with relevant state law and company policies. For more detailed information on available benefits, please visit jobs.arenaflex.com/benefits.
COVID-19 Vaccination Requirement arenaflex requires certain employees to be fully vaccinated against COVID-19 (including any booster shots as required), where permissible under the law, unless they are exempt for a reasonable accommodation due to disability, medical condition, religious belief, or other legally recognized reason. You are expected to have received at least one COVID-19 shot before your first day of work and provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.
Please note that in some states and jobs, you may be required to provide evidence of full vaccination or an approved reasonable accommodation before you can start working effectively. If you're a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit the link below to :