Job Description
Job Description Welcome to bolthires, a global e-commerce and technology giant that has redefined the way people shop online. As a customer-centric company, bolthires is committed to providing exceptional service and fostering a culture of innovation. Join our dynamic team and be a part of an organization that values diversity, creativity, and customer satisfaction. Position: Customer Service Representative (Remote) Job Title: Customer Service Representative Location:
Remote (United States - Work From Home) Job
Responsibilities: As a Customer Service Representative at bolthires, you will play a crucial role in ensuring a seamless and positive customer experience.
Your responsibilities include: Customer Support: Responding to customer inquiries and resolving issues promptly and effectively. Providing information about products, services, and order status. Communication: Communicating with customers through various channels, including phone, email, and chat. Maintaining a professional and empathetic demeanor in all interactions. Problem Resolution: Identifying and addressing customer concerns, escalating issues when necessary. Collaborating with other teams to find comprehensive solutions.
Product Knowledge: Staying informed about bolthires products, services, and policies. Continuously updating knowledge to assist customers effectively.
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