Job Description
At arenaflex, we're on a mission to unite individuals, information, and things to create a better and more sustainable future. As a leading global IT services and solutions provider, we're committed to attracting and developing the best talent and fostering a culture where everyone feels they belong and their contributions matter. If you're passionate about working in a fast-paced, dynamic environment and are eager to take your career to the next level, we want to hear from you! As an Experienced Full Stack Data Entry Specialist – Server Farm Operations and Support, you'll play a critical role in supporting our clients' needs within our server farms.
You'll be responsible for addressing client requests through help tickets, from initial submission to resolution, with minimal or no management. About arenaflex arenaflex is a global leader in IT services and solutions, with a 150-year legacy of using technology for good. We're proud to be a Fortune 500 company, with a global presence in over 200 countries and a team of over 40,000 talented and diverse partners across 57 nations. Our mission is to create a better and more sustainable future by uniting individuals, information, and things.
Key Responsibilities As an Experienced Full Stack Data Entry Specialist – Server Farm Operations and Support, your key responsibilities will include: * Unpacking, stocking, and installing client equipment, such as servers, storage, and network devices, into client racks * Managing client resources, including performing stock reviews, receiving and delivering hardware * Coordinating technical tasks with internal teams and managing requests to resolution * Establishing cabling and link associations per arenaflex or client guidelines, including labeling * Investigating and diagnosing enterprise-level equipment * Performing substitutions of DIMMs, hard drives, power supplies, and other parts within servers, storage, and network devices * Understanding and executing directions given by clients and internal teams * Performing authorizing and decommissioning of equipment * Establishing cross-connections and working with Telco providers to investigate circuits * Installing and investigating Cat 5E, CAT6, single-mode, and multi-mode fiber optic cables * Establishing server farm foundation materials, including racks and cabinets, with establishing, link plate, and step stool, link management, copper, and fiber network link, copper, and fiber patch panels, and other materials necessary for server farm operations * Performing installation and maintenance on Power Distribution Units (PDUs) within client areas * Working in a standard tagging framework, providing clear, concise, and fitting client communications * Regularly communicating with staff, contractors, and clients via telephone, email, or tagging framework.
Occasionally joining call extensions to investigate and approve infrastructure-related issues Stick to Change Control Cycles and Norms * Occasionally providing corporate workstation support services, including PC imaging, printer support, client account setup, and other equipment, software, telecom, and communication services with assistance from workstation specialists * Serving as a communication coordinator and situation manager during any critical occurrences, call span events * Performing other duties as assigned * Supporting external vendor activities * Processing all tickets within SLA rules and observing procedural requirements Information, Skills, and Competencies * Past experience working in a complex high-availability server farm environment is preferred * Working knowledge of server farm cycles and design (power, cooling, redundancy) * Working knowledge of wind current management best practices * Working knowledge of PC equipment * Ability to provide and recommend solutions to internal staff and clients * Understanding of networking components and infrastructure * Experience with link management and knowledge of how to run fiber and copper in a server farm, including labeling * Experience with patch panels * Knowledge of copper and fiber link testing equipment * Excellent troubleshooting and problem-solving skills * Ability to work with material handling equipment - server lifts and bed jacks * Ability to demonstrate effective team and interpersonal skills * Experience with server farm incident response, resource management, and coordinated efforts * Decisive reasoning and proactive connected with blackout risk assessment * Normal, predictable attendance is essential for effective performance * Strong understanding of servers, switches, network switches, and patch panels.
Should understand how devices are interconnected and how to investigate equipment and layer 1 network issues * Ability to work with standard workstation PC tools and applications, such as MS Office, MS Outlook, internet browsers, etc. * Experience with dynamic inventory, Office 365, and enterprise-level tagging frameworks * Experience with PCs, workstations, docking stations, and enterprise-level peripherals * Experience with participating and supporting critical incidents (incident call extensions, communications, and organization of critical incidents) * Understanding of data center links, basic network protocols, and SSH/Telnet clients like Clay * Should be able to communicate effectively both verbally and in writing Education and Experience * High School Diploma or GED required * 3-5 years of server farm environment or help desk experience required * CompTIA A+ certification or equivalent experience required * CompTIA Network+ and BICSI Installer 1 certification preferred Physical Requirements * Physically able to move and rack hardware * Able to ascend a step stool and work on a raised platform * Able to safely lift and move up to 50 pounds * Should be able to perform office-related tasks, which may include prolonged sitting or standing * Should be able to move from one location to another within an office environment * Should be able to use a computer * Some positions may require periodic repetitive motion or movements of the wrists, hands, or fingers Work Conditions * Server farm environment with fluctuating temperatures and loud noises; extensive daily use of workstation or PC.
This position may require rotating shifts to support an around-the-clock support plan. Special Requirements * Must work on-site; no remote work allowed * Must be open to working in a highly critical, fast-paced environment with changing needs * Must have a valid, current state-issued driver's license * Must be flexible in schedule to support department needs as necessary (Inclusion for In-Fill type projects, PTO, sick leave, etc.) * Must agreeably pass or complete any required client individual verifications or training * This position requires work to be done on-site at a server farm office and may require use of a personal cell phone.
A monthly stipend will be provided to cover costs incurred using a personal device, if applicable. Compensation and Benefits * arenaflex Worldwide Server Farms Americas, Inc. offers competitive pay based on experience, education, and location. Hourly base compensation for this position is $35-$40/hour and is eligible for overtime pay in accordance with local state and government 'Pay and Hour' requirements. * All standard full-time employees are eligible for an annual bonus; payout is subject to individual and company performance.
* Employees receive paid time off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401(k) retirement plan to create a comprehensive Total Rewards package. What will make you a strong match for the job? * Experience working in a server farm environment or help desk setting * Strong understanding of server farm operations, networking, and infrastructure * Excellent troubleshooting and problem-solving skills * Ability to work effectively in a team environment and communicate with clients and internal teams * Flexibility to work rotating shifts and adapt to changing needs * Strong understanding of data center links, basic network protocols, and SSH/Telnet clients like Clay * Ability to work with standard workstation PC tools and applications, such as MS Office, MS Outlook, internet browsers, etc.
* Experience with dynamic inventory, Office 365, and enterprise-level tagging frameworks * Experience with PCs, workstations, docking stations, and enterprise-level peripherals at arenaflex arenaflex is proud to be an Equal Opportunity Employer with a global culture that celebrates diversity. We're committed to providing a workplace free from discriminatory practices and harassment. We don't discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected classification.
Join our growing global team and accelerate your career with us. ! A career at arenaflex means: * Being part of a global leader - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with an organization of over 40,000 talented and diverse partners across 57 nations, delivering services in more than 200 countries. * Being at the forefront of cutting-edge technology - supported with a 150-year legacy of using technology for good. With 40% of the world's internet traffic running on our network and where emojis were first developed, you can be proud of the company's some new 'firsts'.
* Having an impact - by achieving significant work that helps shape the future for our clients, and across industries and communities all over the world. * Being the best version of yourself - in a moderate 'Collaborative Working' environment that promotes flexibility, collaboration, and well-being. Where diversity and different perspectives are celebrated to ensure equal opportunities for all. * Having continuous opportunities to claim and develop your career - with an individual and professional development plan and access to the broadest learning resources in the industry.