Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! arenaflex, a leading utility company, is seeking dependable full-time Customer Service Representatives to. As a Customer Service Representative, you will be the face of arenaflex, providing top-notch support to our customers through a range of telephone inquiries related to their utility bills, service order requests, and emergency calls.
About arenaflex arenaflex is a forward-thinking utility company dedicated to providing safe, reliable, and efficient energy solutions to our customers. We pride ourselves on our commitment to customer satisfaction, community engagement, and environmental stewardship. Our team is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join our ranks. Key Responsibilities As a Customer Service Representative, you will be responsible for: * Processing billing calls, investigating meter reads, and resolving billing accuracy or payment issues * Handling emergency calls, providing timely support, and escalating complex issues to senior representatives * Processing customer move-ins, adds, and transfers, ensuring seamless service delivery * Routing escalated customer issues for resolution, collaborating with internal teams to resolve complex problems * Making referrals and processing requests regarding special programs, such as Energy Assistance, CRISIS, Dollar Energy, or other programs * Processing order inquiry calls, initiating service orders, and providing service order status updates * Assisting customers with credit/payment arrangements, directing them to self-service channels as necessary * Meeting individual deadlines, metrics, and team goals, multi-tasking while effectively focusing on priority issues * Working cooperatively in a group environment to achieve common goals, promoting a positive work environment Essential Qualifications * High school diploma or equivalent * One (1) year of customer service experience * Computer skills, including navigating multiple tabs, windows, and systems * Ability to type a minimum of 25 WPM (Word Per Minute) * Solid written and verbal communication skills * For bilingual candidates: must pass bilingual aptitude test (Spanish) * Must be 18 years of age or older Preferred Qualifications * 2-3 years of call center experience * 2-5 years of previous customer service work from home experience * Utility experience * Advanced computer skills, including navigating multiple tabs, windows, and systems * Ability to type 60-65 WPM Living Requirements * Must reside no more than 80 miles from a Columbia Gas facility: + Columbia Gas of Virginia Operating Center (1809 Coyote Drive, Chester, VA 23836) + Columbia Gas of Ohio location (290 W.
Nationwide, Blvd, Columbus, OH 43215) + Columbia Gas of Kentucky (2001 Mercer Road, Lexington, KY 40511) + Columbia Gas of Pennsylvania York Operating Center (1600 Colony Road, York, PA 17408) + Columbia Gas of Pennsylvania, (100 Laurel View Drive, Smithfield, PA 15478) Work From Home Office Requirements * Required to maintain high-speed wired internet access (75mpbs download and 15mpbs upload) that is hardwired-No Wi-Fi or Satellite Internet * Must have the ability to work in a secure, private location either a designated room or office in residence that includes a non-disruptive work environment from others in the household that has proper, ergonomic office equipment and set-up * Must have a smart phone to download a VPN app on your personal device * Must be available from 7:00 a.m.
to 7:00 p.m. and able to attend 100% of the 13-week training program Inclusion & Diversity At arenaflex, we value inclusion and diversity within our day-to-day responsibilities. We respect others' perspectives, engage others' opinions, and create a safe environment where people, ideas, and opinions are valued within our team, customers, and external partners. We strive to promote a culture that celebrates different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Equal Employment Opportunity arenaflex is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Safety Statement We promote a safe work environment by actively participating in all aspects of our employee safety program.
We report any unsafe conditions and take actions to prevent personal injuries. We support our interdependent safety culture by ensuring the safety of our co-workers. We stay focused on the task at hand and promote productivity through good work habits. Salary Range $33,400.00 - $46,800.00 Posting Start Date 2024-03-11 Posting End Date (if applicable) 2024-03-25 If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! to of dedicated professionals who are committed to making a difference in the lives of our customers.