Job Description
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The job is a remote job and is open to candidates in USA. Tobii Dynavox is a world-leader in assistive communication solutions, dedicated to empowering people with disabilities. The Order Management Specialist will support the end-to-end processing of customer orders, ensuring accuracy and timely fulfillment while collaborating with internal teams and customers. Responsibilities • Enter and validate customer orders as they are received, ensuring accuracy in product selection, pricing, taxes, and tax-exempt status • Review incoming orders for completeness and follow up with customers or internal teams to resolve missing, incomplete, or incorrect information • Verify required documentation and eliminate any roadblocks preventing timely order placement • Make order hold decisions and provide support for order-related escalations as needed • Review funded exchanges, eye gaze purchases, and high-dollar quotes for accuracy and completeness • Process Solution Consultant requests for demo equipment for the assigned district • Manage all orders within an assigned district from entry through shipment, ensuring timely and accurate processing • Manage and release orders from the district order pools • Track order progress and ensure all orders ship within expected timeframes • Follow up on district-level back orders and coordinate with necessary teams to ensure updates and resolutions • Assist in prioritizing orders to meet customer expectations and internal service levels • Resolve problematic orders, including discrepancies, shipping issues, documentation errors, and system-related challenges • Serve as a point of contact for customers, sales teams, and internal stakeholders to clarify order details or resolve concerns • Ensure a positive customer experience by maintaining timely, proactive, and clear communication throughout the order lifecycle • Coordinate special requests such as Special Parts (SP) creation and follow up • Work closely with the
Senior Order Management Associate to identify potential order bottlenecks and recommend solutions • Support coordination with logistics, customer experience teams, supply chain partners, and other internal departments as needed • Maintain part numbers, order management reference materials, and related resources to ensure internal teams have access to accurate, up-to-date information • Support Go-To-Market planning and follow through on related order management tasks • Manage vendor form requests and submissions in coordination with stakeholders • Conduct duplicate customer reviews to maintain data accuracy • Maintain accurate order and customer records within ERP and CRM systems • Run and interpret U.S.
and Canadian transactional reports to support district operations • Follow up on credit card orders to ensure timely payment processing • Participate in system testing for ERP or process updates as needed • Provide support for order management processing, documentation updates, and team training efforts Skills • Ability to communicate across multiple levels of the organization • Strong technical aptitude • Dedicated workspace free of distraction for focused work • Private workspace due to HIPAA requirements and sensitive customer information • Ability to multi-task and work with interruptions • Ability to travel to the Pittsburgh office for team activities/ trainings • 3+ years order management experience; preferably in a Healthcare environment is preferred • Dynamics 365 experience a plus Company Overview • Tobii Dynavox® is the market leader in assistive technology for communication.
It was founded in 1983, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job