Job Description
Introduction to arenaflex arenaflex is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. As a pioneer in cloud computing, we have never stopped innovating, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses, accelerate innovation, become more agile, and lower costs. At arenaflex, we value critical thinking, self-motivation, and the ability to deal with ambiguity.
We love people who innovate, use data to make decisions, and can express themselves thoughtfully. About the Role We are seeking a highly experienced
Senior Customer Solutions Manager (CSM) to join our Oil & Gas, Energy team to work with one or more of the largest Energy industry customers. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor, ensuring all arenaflex teams are working together effectively to deliver transformational outcomes for the customer.
The successful candidate will have a passion for shaping the future of the Energy industry by translating customer objectives into actions that realize long-term value through innovation. Key Responsibilities As a
Senior Customer Solutions Manager at arenaflex, you will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and
Professional Services), product/engineering teams, and customer teams.
Your key responsibilities will include: Establishing a deep understanding of your customer's business vision, culture, and processes, and evangelizing arenaflex services to influence customers to adopt the right solution at the right time Leveraging your delivery experience with large-scale transformations to help shepherd customers through their stages of arenaflex adoption, solving their challenges through new ideas, tools, and mechanisms Serving as the customer's cloud journey coach and being the voice of the customer within arenaflex, evangelizing customer needs to arenaflex leadership, product, and engineering teams Leveraging your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance, and deliver successful, often industry-changing, customer outcomes on arenaflex services Essential Qualifications
The successful candidate will demonstrate leadership ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels, and negotiate and lead virtual teams, regardless of geographical or organizational boundaries.
You will have delivered transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes. You will be motivated by the customer's long-term success, have a mix of technical and business expertise, be data-driven, and have experience delivering large-scale programs. Preferred Qualifications Preferred qualifications include being detail-oriented, having excellent problem-solving abilities, and being an exemplary communicator.
Your technical expertise and operational excellence will influence your decisions and help drive robust customer solutions. You will be able to collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries, and lead autonomously and steer through ambiguity. Customer Facing Responsibilities As a
Senior Customer Solutions Manager at arenaflex, your customer-facing responsibilities will include: Driving and supporting cloud adoption plans, working with both the customer and various arenaflex teams to create a detailed customer plan leveraging customer planning best practices Accelerating the customer's cloud adoption journey and maximizing customer value through the ownership of adoption, enablement, and governance Identifying and aligning on strategic opportunities, working with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities Delivering training across the organization, working with the customer organization and other arenaflex groups to establish a train-the-trainer program, train the trainers, and leverage internal arenaflex resources to deliver training across the customer organization at scale Internal Facing Responsibilities
Your internal facing responsibilities will include: Developing the CSM function, defining and implementing scalable standard mechanisms, methodologies, and tools that will be highly valued Customer Account Team management and reporting, serving as the critical "connective tissue" between the various members of the Customer Account team Collaborating with internal arenaflex teams, driving and supporting product and organizational development within arenaflex by collaborating with various internal arenaflex teams Leveraging data and building repeatable mechanisms, leveraging data to validate strategies and guide performance measures for programs and initiatives that are in flight
Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees develop into better-rounded professionals.
We offer endless knowledge-sharing, self-paced learning, instructor-led training, mentorship, and other career-advancing resources to help you achieve your career goals. Our career path is designed to support your growth and development, regardless of the stage you're in when you start with us. Work Environment and Company Culture We value work-life harmony and believe that achieving success at work should never come at the expense of sacrifices at home. We offer flexible work hours and arrangements to support your work-life balance.
Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. We are committed to creating a workplace where everyone feels valued, respected, and supported. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, including a salary, bonus, and benefits. Our perks and benefits include flexible work hours, remote work options, and access to cutting-edge technology and tools. We also offer a range of benefits, including health insurance, retirement savings, and paid time off.
Conclusion If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the
Senior Customer Solutions Manager position at arenaflex. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who are passionate about delivering exceptional customer experiences and driving business success. Don't miss this opportunity to join a leading cloud computing company and take your career to the next level.
to become a part of the arenaflex team and help shape the future of the Energy industry.