Job Description
At arenaflex, we're committed to providing world-class service to our customers, and we're seeking a highly motivated and customer-focused individual to as a Full Time Customer Care Associate. This is a unique opportunity to work in a dynamic and fast-paced environment, providing top-notch support to our customers while working from the comfort of your own home. About arenaflex arenaflex is a leading-edge organization that prides itself on delivering innovative solutions to our customers. With a strong focus on customer satisfaction and service excellence, we're constantly looking for talented individuals who share our passion for delivering exceptional results.
As a Customer Care Associate, you'll be an integral part of our team, working closely with our customers to resolve their inquiries and provide them with the best possible experience. Responsibilities As a Customer Care Associate, you'll be responsible for providing world-class service to our customers by: * Ensuring that sales are captured by responding to customers and entering orders accurately and efficiently in SAP * Resolving customer inquiries through the use of multiple customer support tools, including conducting research in SAP and/or contacting business units as appropriate * Maintaining world-class standards by successfully performing against department scorecards and metrics * Establishing and maintaining world-class customer relations by developing a rapport and actively listening to gain more information where necessary * Identifying and evaluating opportunities to increase customer retention, maintain customer confidence, and protect operations * Other duties as assigned by the jobholder's supervisor Key Performance Indicators * Meet or exceed department scorecards and metrics * Achieve high levels of customer satisfaction and retention * Develop and maintain strong relationships with customers and contacts * Identify and evaluate opportunities to increase customer retention and satisfaction Qualifications To be successful in this role, you'll need to possess: * A high school diploma or equivalent * Basic PC skills using MS Office and other various computer programs * No previous experience required, but a results-oriented professional with verbal/written communication skills, diplomacy, and discretion is essential * Ability to multi-task, work independently and/or within a team, pay attention to detail, and meet deadlines * Utilize sound judgment and problem-solving skills * Ability to work in a fast-paced, high-volume, team environment Preferred Qualifications * Bachelor's degree in a related field and/or equivalent training and work experience * 1-2 years previous experience in a customer service role * Experience in consumer products or distribution industry Competencies As a Customer Care Associate, you'll be accountable for meeting your own targets, and your work will be reviewed periodically.
You'll encounter problems that are defined, repetitive, and routine, with a solution readily available. Work Environment and Culture As a 100% remote employee, you'll have the flexibility to work from the comfort of your own home. arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits and perks to support your well-being and career growth. Compensation and Benefits * $17.50 per hour * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and professional development If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Please apply including your resume and a cover letter, to. Equal Employment Opportunity arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Accommodations If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at to discuss your needs.
Join the arenaflex Team At arenaflex, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We're excited to welcome talented individuals who share our passion for delivering exceptional results and making a difference in the lives of our customers. to and start your journey with arenaflex!