Job Description
At arenaflex, we're not just building a team – we're creating a community of passionate individuals who share our commitment to delivering exceptional service and driving innovation. As an Experienced Full Stack Customer Service Representative, you'll be at the forefront of our mission to empower credit unions and their members to achieve their financial goals. Join us in shaping the future of fintech and discover a career that's as dynamic as you are. Overview At arenaflex, we believe that our employees are our greatest asset.
That's why we invest heavily in formal and informal training and development, empowering our representatives to succeed in their roles and best serve our members. With a strong focus on diversity, equity, and inclusion, we foster a culture that values empathy, flexibility, and continuous learning. Our 100% remote work environment allows you to thrive in a setting that's tailored to your needs, while our competitive compensation and benefits package ensures that you're rewarded for your hard work. Key Responsibilities As an Experienced Full Stack Customer Service Representative, you'll be responsible for: * Providing exceptional service to credit union members and banking customers through high-volume inbound calls * Demonstrating a strong member focus, deep-rooted in empathy and understanding * Communicating effectively with peers, leaders, and members to resolve issues and provide solutions * Exercising good judgment and independent decision-making skills to navigate complex situations * Exhibiting outstanding listening, questioning, call control, and de-escalation techniques to resolve conflicts and improve customer satisfaction * Being proactive, having effective time management and organizational skills to prioritize tasks and meet deadlines * Displaying dependability with a good attendance record and adapting to changing priorities and schedules * Possessing strong technical troubleshooting skills to resolve technical issues and provide solutions * Multitasking and navigating through multiple systems to provide seamless service Essential Qualifications To succeed in this role, you'll need: * A high school diploma, GED, or equivalent certification * Minimum of 2 years of customer service experience or 1 year of call center experience * PC windows-based software experience with basic knowledge of Word and Excel * A secure home office environment that's free from background noise and distractions * A proven and reliable private internet connection that's not supplied by the use of cellular data (hot bolthires) * Cable or fiber connections are preferred * Internet service download speeds of at least 50 Mbps download and 10 Mbps upload * Access to a smart device (phone or tablet) with OS version 6.0 or greater or for bolthires device IOS version 11 or greater (device cannot be rooted or jail-broken) Preferred Qualifications While not required, the following qualifications are highly desirable: * Experience working in a remote or virtual environment * Familiarity with customer relationship management (CRM) software * Knowledge of financial services and products * Bilingual or multilingual skills (Spanish or other languages) Skills and Competencies To thrive in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Flexibility and adaptability to changing priorities and schedules * Strong technical skills, including proficiency in bolthires Office and CRM software * Ability to multitask and prioritize tasks effectively * Strong attention to detail and organizational skills * Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop your career.
You'll have access to: * Comprehensive training programs, including onboarding, product knowledge, and soft skills training * Ongoing coaching and feedback to help you improve your performance * Opportunities for advancement and career growth within the company * Access to online courses and training resources to help you develop new skills * A supportive and inclusive work environment that encourages collaboration and innovation Work Environment and Company Culture At arenaflex, we're proud of our inclusive and supportive work environment.
You'll have the opportunity to: * Work from the comfort of your own home, with a flexible schedule that suits your needs * Collaborate with a diverse team of passionate and dedicated professionals * Participate in regular team-building activities and social events * Enjoy a comprehensive benefits package, including medical, dental, vision, and prescription coverage * Take advantage of paid time off, flexible scheduling, and a management team that understands the importance of work-life balance
Compensation, Perks, and Benefits At arenaflex, we're committed to providing a competitive compensation and benefits package that rewards your hard work and dedication.
You'll enjoy: * A starting hourly rate of $17.35, with opportunities for bonuses and incentives * Shift differential for non-traditional hours, ranging from +$1.25 to $1.75 per hour * +$2 per hour language premium for fluency in Spanish * Comprehensive benefits package, including medical, dental, vision, and prescription coverage * Paid time off, flexible scheduling, and a management team that understands the importance of work-life balance * Access to a range of employee discounts and perks, including tuition reimbursement, flexible spending accounts, and more If you're passionate about delivering exceptional service and driving innovation, we want to hear from you.
to of talented and dedicated professionals. Don't miss this opportunity to shape the future of fintech and discover a career that's as dynamic as you are.