Senior Legal Operations Manager

Job Description: • Ensures successful delivery of operational process in line with practice group and department strategy • Ensures work environment fosters success by providing effective leadership, coaching, and work assignments • Develop and implement best practices to streamline workflows, align process across multiple stakeholder groups, and measure operational performance • Establish and improve processes for legal service delivery, ensuring alignment with business objectives • Implement key performance indicators (KPIs) to measure legal department efficiency and effectiveness • Drive continuous improvement initiatives within the legal team to enhance productivity and compliance • Participate in the selection, implementation, and maintenance of legal technology solutions (e.g., contract lifecycle management, e-billing, matter management, document management systems) • Identify opportunities to automate legal processes and integrate technology to enhance efficiency • Ensure compliance with data privacy, security, and records retention policies • May manage outside counsel and legal vendor spend program, including maintaining effective outside counsel billing guidelines, law firm performance metrics, and optimizing legal spend • Develop strategies to optimize costs to deliver legal services while maintaining quality customer experience • Lead and support cross-functional initiatives involving legal, compliance, finance, HR, and other business units • Act as a strategic partner to the practice group lead and Legal Operations Director on strategy and planning • Identifies and solves complex, operational, and organizational problems leveraging resources withing or outside the department.

Requirements: • Bachelor’s degree in business administration, legal studies, finance, or a related field; MBA preferred • 7+ years of related work experience, preferably in the insurance industry • Strong understanding of legal technology or related solutions • Excellent project management skills with the ability to handle multiple priorities • Strong analytical, problem-solving, and communication skills • Ability to collaborate with senior executives and cross-functional teams. Benefits: • a variety of health and wellness insurance options and programs • paid time off • 401(k) with company match • employee stock purchase program • employee discounts Apply tot his job

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