Job Description
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences in the Financial Services Industry. As a leading organization, we're committed to fostering a culture of integrity, innovation, and customer-centricity. If you're a motivated and customer-focused individual looking for a fun and exciting career, we invite you to as a Customer Service Representative I. About arenaflex arenaflex is a dynamic and forward-thinking organization that's dedicated to providing unparalleled financial services to our customers.
With a strong presence in Raleigh, NC, we're expanding our team to meet the growing demands of our industry. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the Financial Services Industry. The Role As a Customer Service Representative I, you'll be the initial point of contact for our customers, providing exceptional support and resolving concerns related to retail, commercial, and online banking, as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
You'll work in a fast-paced environment, utilizing your strong verbal and written communication skills to provide accurate and confidential client service. Your ability to multi-task, display professionalism, and work in multiple software applications at one time will be essential to your success in this role. Key Responsibilities * Serve as an initial point of contact on banking inquiries and concerns * Provide support for existing and prospective clients via inbound telephone calls and live chat * Resolve concerns on retail, commercial, and online banking, as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions * Identify cross-sell opportunities and make referrals as appropriate * Provide accurate, confidential client service through bankcard, business online banking, or general servicing knowledge Essential Qualifications * High school diploma or GED with 1 year call center or customer service experience * Strong verbal and written communication skills * Working knowledge of PC-based software * Ability to work in multiple software applications at one time * Strong keyboard skills * Ability to multi-task in a fast-paced environment * Ability to display professionalism while interacting with others Preferred Qualifications * Call center experience * Bachelor's degree * Financial Services experience * Bilingual (Spanish) Skills and Competencies * Excellent communication and interpersonal skills * Ability to work in a team environment * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines * Proficiency in bolthires Office and other software applications * Strong attention to detail and organizational skills
Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers.
We offer a range of training programs, mentorship opportunities, and professional development initiatives to support your success. As a Customer Service Representative I, you'll have the opportunity to: * Develop your skills and knowledge in customer service, sales, and financial services * Work with a talented team of professionals who are passionate about delivering exceptional customer experiences * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your career Work Environment and Company Culture arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion.
We're committed to creating a work environment that's supportive, collaborative, and fun. As a Customer Service Representative I, you'll work in a fast-paced environment that's filled with opportunities for growth and development. You'll have access to: * A state-of-the-art training facility with the latest technology and equipment * A collaborative and supportive team environment that's dedicated to delivering exceptional customer experiences * A range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package
Compensation, Perks, and Benefits arenaflex offers a competitive compensation package that includes: * A comprehensive salary and benefits package * Flexible work arrangements, including remote work options * Professional development opportunities and training programs * A range of perks and benefits, including health insurance, retirement plans, and paid time off If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we invite you to apply for the Customer Service Representative I role at arenaflex.
Please apply including your resume and a cover letter, to our online application portal. We can't wait to hear from you! !