Job Description
At arenaflex, we're dedicated to delivering top-notch products and services to businesses across North America. As a leading industrial equipment and supplies provider, we're constantly innovating to meet the diverse needs of our customers. We're now seeking an experienced Customer Service Representative to join our remote team and provide exceptional support to our industrial clients. About arenaflex For over 70 years, arenaflex has been an industry leader, providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over one million industrial, material handling, and business products that are sold through our website, corporate sales people, and full-color catalogs. Our customers include small to large corporations, institutions, government agencies, and consumers across North America. Key Responsibilities As a Customer Service Representative at arenaflex, you'll be responsible for: * Addressing inbound customer questions and concerns arriving via phone and email * Owning the entire interaction with that customer and providing total resolution for their needs * Working with other arenaflex associates, product managers, and partners to gather information, resolve customer needs, and improve processes * Investigating and resolving customer inquiries related to their orders or shipments * Updating systems and documenting all interactions with customers, associates, and partners * Providing order status, checking inventory, scheduling returns, filing shipping claims, notating accounts, troubleshooting problems, handling complaints, and assisting with billing inquiries * Maintaining a high level of customer satisfaction and ensuring that all customer interactions are handled professionally and efficiently Duties & Requirements To succeed in this role, you'll need to: * Efficiently and professionally communicate with customers and assist them with their needs * Possess strong phone contact handling and active listening skills * Demonstrate excellent written communication and comprehension * Be skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers * Exhibit independent decision-making skills with the ability to handle and resolve complex issues * Display a conversational, patient, and confident demeanor with a positive attitude * Be able to stay composed and objective with an angry customer, and de-escalate issues as needed * Be motivated to create and perpetuate a team environment in the workplace and among other associates * Demonstrate the ability to complete projects and assignments accurately in a fast-paced environment * Be able to use Windows-based systems, digital soft phones, and familiarity with CRM systems and practices Competencies and Skills To excel in this role, you'll need: * 2+ years of previous customer service experience in a phone/email contact center * A high school diploma or GED * Experience in a performance-based or metric-driven environment * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Basic knowledge of MS Word, Excel, Explorer, and Outlook * Ability to organize, prioritize, and work under time constraints
Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers.
As a Customer Service Representative, you'll have opportunities to: * Develop your customer service skills and knowledge of our products and services * Work with a diverse team of professionals who are passionate about delivering exceptional customer service * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on additional responsibilities and contribute to the growth and success of our organization Work Environment and Company Culture As a remote employee, you'll have the flexibility to work from the comfort of your own home.
Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Compensation, Perks, and Benefits We offer a competitive compensation package, including: * A salary range of $45,000 - $60,000 per year, depending on experience * Comprehensive benefits, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and career growth If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! !