Job Description
About the position Miratech is seeking a talented and experienced Software Engineer with experience in Python and AI Automation to support our AI-powered Contact Center modernization initiatives. In this role, you will automate legacy routing systems using Large Language Models (LLMs), cloud-native tools, and modern scripting capabilities. Your work will directly impact the customer journey by developing intelligent, scalable solutions within highly regulated industries Responsibilities • Automate existing contact center routing systems using AI agent technologies.
• Design and implement cloud-native automation solutions using Python and LLMs. • Leverage AWS or Azure services such as storage, compute, and serverless functions to build scalable solutions. • Collaborate with cross-functional teams to ensure high-quality deliverables aligned with business requirements. • Create and maintain technical documentation to ensure continuity and clarity. • Provide timely updates to team leads and stakeholders on project progress Requirements • 4+ years of hands-on experience with Python and a strong understanding of data structures and algorithms.
• Experience working with LLMs and AI agents (e.g., prompt engineering, API integration, architecture). • Over 3 years of hands-on experience with AWS, including compute, storage, and serverless services (like DynamoDB, Lambda, S3, etc.). • Good Handon experience on UI- React. • Solid experience in automation scripting. • Strong understanding of SDLC and bolthires/CD best practices. • Excellent communication skills with the ability to collaborate effectively in a team environment. • Self-starter with strong analytical and problem-solving skills.
Nice-to-haves • Experience with Node.js/Java • AWS Bedrock • Contact Center knowledge (Genesys Engage, bolthires Connect) Benefits • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and
Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Apply tot his job