Job Description
At arenaflex, we're dedicated to delivering exceptional healthcare services that make a meaningful difference in people's lives. As a valued member of our team, you'll play a vital role in providing world-class customer service to our patients and clients. If you're passionate about delivering outstanding support, working in a dynamic environment, and growing your career, we invite you to as an Experienced Customer Service Representative III in our Healthcare Call Center. Why Choose arenaflex? We offer a comprehensive compensation package that rewards your hard work and dedication.
As an Experienced Customer Service Representative III, you can expect: * Competitive hourly rate up to $18.87 per hour * Eligibility for up to 6% bonus, based on individual and team performance * Shift differential of $2 per hour, once you're on a regular 4-day work schedule * Opportunities for career advancement and growth within the organization * Comprehensive benefits package, including health and wellness programs, student loan repayment, and tuition reimbursement What to Expect (Job Responsibilities) As an Experienced Customer Service Representative III, you'll be responsible for: * Answering, processing, and documenting a high volume of inbound calls efficiently, ensuring timely resolution of customer inquiries and issues * Providing world-class customer service by responding to inquiries, resolving issues, and fulfilling requests in a professional and courteous manner * Scheduling appointments for examinees, ensuring seamless coordination and communication with patients and healthcare providers * Researching, locating, and providing information to appropriate entities, demonstrating expertise in healthcare services and policies * Maintaining ownership of calls and documenting all information in our case management system, ensuring accurate and up-to-date records What We Require (Essential Qualifications) To succeed in this role, you'll need: * A High School diploma or equivalent (GED) * A minimum of 3 years call center/scheduling experience, with a proven track record of delivering exceptional customer service * Ability to work various shifts, including evenings, weekends, and holidays, and cover multiple time zones * Strong communication and interpersonal skills, with the ability to work effectively as a team member and individual contributor * Ability to follow standardized process workflow daily, with a focus on quality and efficiency How to Stand Out (Preferred Qualifications) If you have: * Previous healthcare call center experience, with a deep understanding of healthcare services and policies * Ability to interact with all levels of staff, from patients to healthcare providers and administrative teams * Proficiency in relevant computer applications, such as CRM systems and case management software * Excellent data entry and typing skills, with a focus on accuracy and speed You'll be well on your way to success in this role.
As an Experienced Customer Service Representative III, you'll have the opportunity to grow your career, develop new skills, and make a meaningful difference in the lives of our patients and clients. Our Company Culture At arenaflex, we prioritize a culture of excellence, innovation, and teamwork. We're committed to fostering a work environment that's inclusive, supportive, and empowering. Our team members are passionate about delivering exceptional service, and we're dedicated to providing the training, resources, and opportunities they need to succeed.
Compensation, Perks, and Benefits As an Experienced Customer Service Representative III, you can expect a comprehensive compensation package that includes: * Competitive hourly rate and bonus eligibility * Shift differential and opportunities for overtime * Comprehensive benefits package, including health and wellness programs, student loan repayment, and tuition reimbursement * Opportunities for career advancement and growth within the organization If you're passionate about delivering exceptional customer service, working in a dynamic environment, and growing your career, we invite you to apply for this exciting opportunity.
Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Opportunity Employer arenaflex is an equal opportunity employer, committed to fostering a fair, transparent, and secure hiring environment for all. We prioritize candidate privacy and champion equal-opportunity employment, partnering with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.