Job Description
Are you ready to embark on a journey that combines your passion for customer service with the thrill of exploring new destinations? Look no further than arenaflex, where you'll have the opportunity to join a dynamic team of customer service professionals who are dedicated to delivering exceptional experiences to our customers. As an Experienced Customer Service Representative at arenaflex, you'll be the face of our brand, providing top-notch support to customers from the comfort of your own home. Why Join arenaflex?
At arenaflex, we're more than just an airline – we're a family of passionate individuals who are committed to making a difference in the lives of our customers. As a customer service representative, you'll be part of a team that's dedicated to providing exceptional support, resolving issues, and exceeding customer expectations. With arenaflex, you'll have the opportunity to: * Work from the comfort of your own home, with flexible scheduling to suit your needs * Develop your skills and expertise in customer service, with ongoing training and development opportunities * Join a dynamic team of professionals who are passionate about delivering exceptional customer experiences * Enjoy a range of benefits, including travel perks, health benefits, wellness programs, and more
Key Responsibilities: As an Experienced Customer Service Representative at arenaflex, you'll be responsible for providing exceptional support to customers, resolving issues, and exceeding customer expectations.
Your key responsibilities will include: * Interacting with customers in a courteous, efficient, friendly, and professional manner * Assisting customers with self-service kiosk check-in and kiosk baggage processing * Troubleshooting kiosk technology issues to identify the source of issues or errors * Verifying that customers' carry-on baggage complies with FAA/arenaflex policies * Verifying and clearing travel documents for customers traveling internationally * Assisting customers with checked baggage processing * Queuing lines in ticket counter areas based on departure times or type of assistance needed * Accepting and activating customers' self-tagged baggage at the activation station * Physically moving baggage throughout the ticket counter area * Assisting customers with checking their assistive devices, sporting equipment, and other oversized items * Refer customers to customer service agents when appropriate * Performing clearance and verification of documents at kiosks * Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area * Assisting unaccompanied minors with boarding, deplaning, or other transportation * Providing customers with gate information and directions * Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports) Essential
Qualifications: To be successful in this role, you'll need to possess the following essential qualifications: * High School diploma or GED or international equivalent * Must be 18 years of age or older * Read, write, fluently speak and understand the English language * Bilingual language skills may be required in some locations * Applicable valid driver's license as required by local authorities * Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements * Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable * Must be authorized to work in the U.S.
Preferred
Qualifications: While not essential, the following qualifications are highly desirable: * Working knowledge of Sabre or any other Passenger Service System * Previous face-to-face customer service experience * Working in a fast-paced environment What You'll Get: As an Experienced Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including: * Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health
Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts, and more. * Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional
Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. Inclusion and Diversity: At arenaflex, we're committed to creating an inclusive and diverse work environment that reflects the communities we serve. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Ready to Join the arenaflex Family? If you're passionate about customer service, enjoy working in a fast-paced environment, and are looking for a career that offers flexibility, growth opportunities, and a range of benefits, then we want to hear from you! to become an Experienced Customer Service Representative at arenaflex and start your journey to a rewarding and fulfilling career.
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