Job Description
At arenaflex, we're dedicated to inspiring health and making it easy for Arizonans. As a Customer Advocate Phone Specialist, you'll play a vital role in delivering exceptional customer experiences, ensuring our customers receive the support they need to thrive. If you're passionate about providing top-notch service, navigating complex healthcare systems, and working in a dynamic, remote environment, we invite you to. About arenaflex arenaflex is a leading health insurance provider in Arizona, serving over 1.9 million customers.
As a non-profit organization, we're committed to helping Arizonans get healthier faster and stay healthier longer. Our mission is to inspire health and make it easy, and we're looking for talented individuals like you to help us achieve this goal. Job Summary As a Customer Advocate Phone Specialist, you'll be responsible for providing inbound phone support to healthcare customers throughout Arizona. You'll identify, research, process, resolve, and respond to customer inquiries via telephone and written correspondence, ensuring high-quality service and timely resolution of issues.
This is a full-time, fully remote opportunity within the state of Arizona, offering a competitive hourly pay rate of $20.00. Responsibilities * Identify, research, process, resolve, and respond to customer inquiries and correspondence via telephone, written communication, and/or in person. * Answer a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis. * Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
* Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries. * Document and record facts related to inquiries and correspondence by updating arenaflex files and systems. * Demonstrate and maintain current working knowledge of the required arenaflex systems, procedures, forms, and manuals. Qualifications * At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field.
* High School diploma or GED. * Intermediate PC proficiency. * Strong communication and interpersonal skills, with the ability to maintain confidentiality and privacy. * Ability to practice active listening and achieve high customer satisfaction. * Proficiency in navigating, gathering, inputting, and maintaining data records in multiple system applications. * Ability to follow and accept instruction and direction, as well as establish and maintain working relationships in a collaborative team environment.
Why Join arenaflex? At arenaflex, we're committed to supporting our employees' pursuit of balance, happiness, and fulfillment through our Workability model. Workability defines where and how we do our jobs: 100% remote, 100% in the office, or somewhere in-between. We offer a range of benefits to support your well-being, including: * Remote, in-office, and hybrid work options within the state of Arizona. * Eleven (11) paid holidays, including a floating holiday you can use any time you wish. * Accrued paid time off (up to 18 days per calendar year).
* Comprehensive medical, dental, and vision coverage. * 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution. * Up to 12% annual bonus based on corporate goals and individual performance. * Eight (8) paid volunteer hours to support our mission of inspiring health. * Tuition reimbursement for you; scholarship opportunities for your children. * Employee discounts, gym reimbursement, and wellness programs. * Treadmill desks, full-service fitness center, onsite cafeterias. * Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers.
Work Environment and Company Culture arenaflex is committed to creating a diverse, inclusive, and supportive work environment. Our award-winning healthy campus in Phoenix is available to all employees, offering telehealth services, healthy meals and snacks, and a full-service fitness center. We're proud to be a Best Places to Work and Most Admired Company in Arizona, and we're excited to welcome talented individuals like you to our team. If you're passionate about delivering exceptional customer experiences and working in a dynamic, remote environment, we invite you to apply for this exciting opportunity.
Please visit our website at azblue.com to learn more about arenaflex and our mission to inspire health and make it easy. If you're interested in this position, please apply through our online application portal.