Job Description
Introduction to arenaflex Imagine being part of a global leader in smart, healthy, and sustainable buildings, where your work contributes to reimagining the performance of buildings to serve people, places, and the planet. At arenaflex, we are dedicated to making a positive impact through our innovative solutions and commitment to excellence. As a member of our team, you will have the opportunity to develop yourself through meaningful work projects and learning opportunities, all while being part of a culture that values your voice and ideas.
About the Role We are seeking an experienced On-Site Customer Service Representative to join our winning team. As a key member of our customer service team, you will be responsible for assuring and improving communication between the warehouse and the customer service team, ensuring that our clients receive the highest level of support and service. Your exceptional communication and problem-solving skills will enable you to build strong relationships with our clients, understand their needs, and provide tailored solutions to meet their expectations.
Key Responsibilities Assure and improve communication between the warehouse and the customer service team to ensure seamless delivery of products and services to our clients. Follow up on transactions effectively to ensure that agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. Process orders in SAP, including different order types, and send order confirmation to customers, confirming delivery dates based on ATP, partial delivery allowed, etc.
Monitor customer backorders in conjunction with the customer, warehouse, supply and demand, credit control, purchase, and forwarder teams. Maintain planned shipping days, handling delays, customer requests, and other issues that may arise. Handle customer order cancellations, monitor call-off orders, and address non-conformities and complaints in a professional and timely manner. Provide exceptional customer care, handling customer questions effectively and in a service-oriented manner, and following up on actions requested in sales representatives' call reports.
Inform customers about changed delivery times and equivalent products, and file and maintain accurate records and documentation. Essential Qualifications Customer-oriented experience with a focus on details and a passion for delivering exceptional customer service. PC skills, including MS Office, and experience with SAP (desirable). Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. Problem-solving skills, with the ability to think critically and outside the box to resolve complex issues.
Experience in international calls and a strong understanding of cultural diversity and sensitivity. Preferred Qualifications Previous experience in a customer-facing role, preferably in a similar industry or sector. Knowledge of salesforce and experience with CRM systems. Fluency in multiple languages, with the ability to communicate effectively with clients from diverse backgrounds. Experience with data analysis and reporting, with the ability to provide insights and recommendations to improve customer service and business operations.
Skills and Competencies To be successful in this role, you will need to possess a unique combination of skills and competencies, including: Communication skills :
The ability to communicate effectively with clients, internal stakeholders, and external partners, both verbally and in writing. Problem-solving skills :
The ability to think critically and outside the box to resolve complex issues and provide tailored solutions to meet client needs. Customer service skills : A passion for delivering exceptional customer service, with a focus on building strong relationships and providing personalized support to clients.
Time management skills :
The ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced and dynamic environment. Teamwork and collaboration :
The ability to work effectively with internal stakeholders, including sales, marketing, and operations teams, to achieve common goals and objectives. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development, both personally and professionally.
As a member of our team, you will have access to:
Comprehensive training programs : Designed to help you develop new skills and enhance your knowledge and expertise in customer service and related areas. Mentorship and coaching : From experienced professionals who can provide guidance, support, and feedback to help you achieve your career goals. Cross-functional training : Opportunities to work with different teams and departments, gaining a deeper understanding of our business operations and developing a broader range of skills.
Professional development opportunities : Including conferences, workshops, and industry events, to help you stay up-to-date with the latest trends and best practices in customer service and related fields. Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and inclusive work environment, where everyone feels valued, respected, and empowered to contribute. Our company culture is built on a foundation of: Integrity : We operate with honesty, transparency, and ethics, in all our interactions and business dealings.
Respect : We value diversity, promote inclusivity, and treat everyone with dignity and respect. Collaboration : We work together as a team, sharing knowledge, expertise, and resources to achieve common goals and objectives. Innovation : We encourage creativity, experimentation, and continuous learning, to stay ahead of the curve and drive business success. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, including:
Salary and bonuses : Reflecting your skills, experience, and contributions to the company.
Comprehensive benefits package : Including medical, dental, and vision care, as well as retirement savings plans and other perks. : Including vacation days, holidays, and sick leave, to help you maintain a healthy work-life balance. Professional development opportunities : Including training, mentorship, and education assistance, to help you achieve your career goals. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and building strong relationships, we encourage you to apply for this exciting opportunity to at arenaflex.
As a member of our customer service team, you will play a critical role in driving business success, while developing your skills and expertise in a dynamic and supportive environment. Don't miss this chance to take your career to the next level and make a positive impact with a global leader in smart, healthy, and sustainable buildings. and discover the arenaflex difference!