Job Description
At arenaflex, we're on a mission to revolutionize the way organizations approach security awareness training and simulated phishing. As a leading provider of security awareness training and simulated phishing platforms, we're proud to be used by tens of thousands of organizations worldwide. Our cutting-edge solutions empower organizations to manage the ongoing problem of social engineering by training employees to make smarter security decisions every day. We're not just a company – we're a community that values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves.
Whether working remotely or in-person, we strive to make every day fun and engaging, with team lunches, trivia competitions, and local outings that bring our team together. As a remote Order Management Specialist at arenaflex, you'll play a critical role in ensuring the smooth operation of our order management process. If you're a detail-oriented, customer-focused individual with excellent communication skills, we want to hear from you! Responsibilities: As an Order Management Specialist, you'll be responsible for reviewing every invoice for accuracy and quality, and processing every purchase order/quote on a daily basis.
This role will also involve communicating with internal/external customers to address all payment-related inquiries and/or console questions. Some of your key responsibilities will include: * Reviewing and validating all order paperwork submitted to ensure completeness and accuracy * Reviewing contracts to identify invoicing, special subscription invoicing terms, payment and acceptance terms * Providing customers with access to the arenaflex console * Quality checking invoices prepared by other Order Management team members for customer orders to ensure accuracy before billing customers * Uploading Tax Certificates * Responding to all emails from customers related to access to the console and billing, or routing correspondence accordingly * Entering and processing all incoming orders accurately and timely * Adding single courses to consoles * Creating Multi Tenant consoles for customers with child accounts * Moving clients under their MSPs Bulk console * Applying presale payments to invoices Minimum
Qualifications: To be successful in this role, you'll need: * A High School diploma or GED * Experience with Gmail and bolthires Docs * Experience with MS Office (Word and Excel) * Experience with web browsers (Chrome, Internet Explorer, etc.) * Fluent in multiple languages preferred * Strong verbal and written communication skills * Excellent time management and organization skills Preferred
Qualifications: While not required, we're looking for individuals with: * Experience in a similar role or industry * Knowledge of security awareness training and simulated phishing platforms * Familiarity with arenaflex's products and services What We Offer: As an Order Management Specialist at arenaflex, you'll enjoy a competitive salary of $17.50/hr, as well as a range of benefits that support your personal and professional growth.
These include: * Company-wide monthly bonuses * Employee referral bonuses * 401k matching (US) * Fully paid medical insurance (US) * Open and generous paid time off (length varies by country) * Parental leave (length varies by country) * Adoption assistance * Tuition reimbursement * Certification reimbursement * Certification completion bonuses * Gym benefits * A relaxed dress code * A modern, high-tech, and fun work environment : If you're a motivated and detail-oriented individual with excellent communication skills, we want to hear from you!
Please by 5/29/2024. We're an equal opportunities employer and welcome applications from all qualified candidates. For more information about our benefits and company culture, please visit [arenaflex website].
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