Job Description
Are you ready to embark on a new journey, one that combines the excitement of working in a dynamic customer service environment with the flexibility of remote work? Look no further than arenaflex, where we're seeking an experienced Member Services Representative to join our Payments and Digital Strategy team at the arenaflex Credit Union. Why you'll love this role As a Member Services Representative at arenaflex, you'll be part of a talented team that's dedicated to delivering exceptional customer experiences.
You'll have the opportunity to work on a wide range of tasks, from processing transactions and resolving member inquiries to collaborating with other departments to ensure seamless operations. Our team is passionate about providing top-notch service, and we're looking for someone who shares our commitment to excellence. Key responsibilities As a Member Services Representative, you'll be responsible for a variety of tasks, including: * Completing data access and balancing tasks * Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions * Assisting other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing * Working member cases/transactions assigned * Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Processing mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions * Reviewing, examining, and approving
Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, reviewing, and making necessary GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from members for the timely and accurate processing of international and domestic wire transfer requests * Researching and verifying incoming and outgoing wire transfer information * Communicating with vendors to process wire transfers * Understanding and being familiar with outgoing and incoming wire transfer laws * Depositing check returns, reviewing member check returns on draft changes, processing member checks, verifying members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees What you'll need for success To be successful in this role, you'll need: * A high school degree or equivalent * Intermediate Excel and Word experience * Strong customer service skills * Ability to work prolonged hours in support of business needs * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet deadlines under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and members * Ability to work independently and with minimal supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to effectively prioritize work and meet deadlines * Ability to maintain excellent performance and attendance * Must pass relevant arenaflex and Credit Union pre-employment compliance exams What you'll get As a Member Services Representative at arenaflex, you'll enjoy a range of benefits, including: * Travel perks: With arenaflex, you'll have access to over 6,800 daily flights across our global network, so you can explore the world and bring your family and friends along for the ride.
* Health benefits: On day one, you'll have access to comprehensive health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more. * Wellness programs: We want you to be your best self, which is why our wellness programs offer you the tools, resources, and support you need to thrive. * 401(k) program: Available upon hire, and with company contributions to your 401(k) plan after one year.
* Additional benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. Join the arenaflex family At arenaflex, we're committed to creating a dynamic and inclusive work environment that reflects the diversity of our customers and communities. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us achieve our goal of meeting and exceeding the needs of our diverse global customer base.
Ready to embark on a new journey with arenaflex? to become a Member Services Representative on our Payments and Digital Strategy team at the arenaflex Credit Union. Why arenaflex? At arenaflex, we're passionate about delivering exceptional customer experiences and creating a dynamic work environment that reflects the diversity of our customers and communities. Our team is dedicated to excellence, and we're looking for someone who shares our commitment to providing top-notch service. What we offer As a Member Services Representative at arenaflex, you'll enjoy a range of benefits, including: * Comprehensive health, dental, prescription, and vision benefits * Digital health visits and flexible spending accounts * Wellness programs and Employee Assistance Program * 401(k) program with company contributions after one year * Travel perks and discounts on hotels, cars, cruises, and more * Pet insurance and other additional benefits What we're looking for We're seeking an experienced Member Services Representative who is passionate about delivering exceptional customer experiences and committed to excellence.
You'll need: * A high school degree or equivalent * Intermediate Excel and Word experience * Strong customer service skills * Ability to work prolonged hours in support of business needs * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet deadlines under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and members * Ability to work independently and with minimal supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to effectively prioritize work and meet deadlines * Ability to maintain excellent performance and attendance * Must pass relevant arenaflex and Credit Union pre-employment compliance exams Ready to embark on a new journey with arenaflex?
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