Job Description
At arenaflex, we are committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Third Shift Customer Solutions Representative, you will play a vital role in providing top-notch customer service, dispatching calls to our skilled technicians, and ensuring seamless communication between our customers and service teams. If you possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.
About arenaflex arenaflex is a leading provider of innovative solutions and services that empower our customers to achieve their goals. With a strong focus on customer satisfaction, we strive to create a positive and supportive work environment that fosters growth, learning, and collaboration. Our team is dedicated to making a meaningful impact in the lives of our customers, and we are seeking like-minded individuals to join our dynamic and fast-paced organization. Job Summary As a Third Shift Customer Solutions Representative, you will be responsible for providing exceptional customer service, dispatching calls to our skilled technicians, and performing various administrative duties.
This is a fully remote position, with the exception of training, which will take place at our on-site training facility in McHenry, IL. If you are a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. Key Responsibilities * Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner * Initiate outbound phone calls for scheduling of service calls to ensure seamless communication with our customers * Handle various customer inquiries and requests efficiently and accurately, providing solutions that meet their needs * Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, ensuring that our customers receive the best possible service * Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs, ensuring that our customers receive timely and efficient service * Proactively communicate with customers regarding estimated arrival times, technician details, and other important information * Communicate with technicians regarding availability, expected completion time, and other important details * Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls, maintaining the highest level of quality and attention to detail * Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company, including data entry, reporting, and other tasks * High interaction with service technicians and various customers from residential to commercial, providing exceptional customer service and support * Other duties as assigned by your supervisor or other managers in the company Qualifications * High school diploma or equivalent (GED) * Minimum of 3 years relevant work experience in a customer service environment, with a strong focus on customer satisfaction and service delivery * Must live in Illinois and be able to reliably commute to McHenry, IL each day for training * Previous dispatch experience a plus, with a strong understanding of dispatch software and systems * Strong verbal and written communication skills, with the ability to communicate effectively with customers, technicians, and other stakeholders * Plumbing, Electric & HVAC experience a plus, with a strong understanding of the technical aspects of our services * Attention to detail, with the ability to manage priorities and workflow in a fast-paced environment * Ability to deal effectively with a diversity of individuals at all organizational levels, including customers, technicians, and other stakeholders * Versatility, flexibility, and a willingness to work within constantly changing priorities, with a strong focus on customer satisfaction and service delivery * Proficient in bolthires Office, with the ability to work efficiently in a remote environment * Ability to work from home efficiently, with a strong internet connection and reliable technology * Ability and willingness to work nights and weekends, with a strong focus on customer satisfaction and service delivery Benefits * Medical, Dental & Vision Insurance * Supplemental AFLAC Insurance Options * 401(k) Plan with Company Match * Company-provided Life Insurance * Employee discounts on company-provided services * On-site training facility for continuous employee development * Paid Time Off (PTO) * Paid Holidays * Tuition Reimbursement
Why Join arenaflex?
At arenaflex, we offer a dynamic and supportive work environment that fosters growth, learning, and collaboration. Our team is dedicated to making a meaningful impact in the lives of our customers, and we are seeking like-minded individuals to join our organization. As a Third Shift Customer Solutions Representative, you will have the opportunity to: * Work in a fully remote environment, with the flexibility to work from home and manage your schedule * Develop your skills and knowledge in customer service, dispatch, and administrative duties * Collaborate with a diverse team of professionals who share your passion for customer satisfaction and service delivery * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) and life insurance * Participate in on-site training and development programs to enhance your skills and knowledge * Enjoy paid time off, holidays, and tuition reimbursement If you are a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.
Please apply including your resume and a cover letter, to. We look forward to hearing from you and learning more about your qualifications and experience. Equal Employment Opportunity arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from diverse candidates who share our values and are passionate about delivering exceptional customer experiences.