Job Description
Client Services & Administrative Coordinator (Fully Remote, Part-Time) Work with Willow has partnered with a client that is seeking a reliable, highly organized Client Services & Administrative Coordinator to support administrative and client-facing operations across two growing mental health and coaching organizations. This role combines client communication, scheduling, and intake coordination with behind-the-scenes administrative support. Ideal for someone who is detail-oriented, proactive, and comfortable speaking with clients in a professional, supportive manner. Key Responsibilities • Serve as first point of contact for prospective clients (phone/email) • Explain services, pricing, and onboarding process clearly • Schedule appointments and follow up with inquiries • Send and manage onboarding documentation • Maintain organized client tracking systems (Google Sheets/Excel) • Support administrative workflows, records processing, and EHR documentation • Assist with internal operations and special projects Qualifications • 6+ months administrative experience in healthcare, mental health, or wellness • Experience with EHR/EMR systems • Familiarity with HIPAA and handling confidential information • Strong communication, organization, and attention to detail • Proficiency with Google Workspace (Docs, Sheets, Drive) • Comfortable working independently in a remote environment Schedule & Location • Part-time (20–28 hours per week to start) • Monday–Thursday, standard business hours • Fully remote (U.S.-based candidates only) Compensation • $21–$24 per hour (based on experience) Benefits • 401(k) with company match • Paid sick time, vacation, and holidays • Eligibility for medical, dental, and vision benefits at 30+ hours Growth Opportunity This role offers the potential for expanded responsibilities, increased hours (including full-time), and career growth as the organization continues to expand.