Job Description
- Job Description:
- Handle inbound customer calls, texts, and emails, providing clear, professional, and friendly support.
- Contact warm leads to follow up on service requests and appointment availability.
- Schedule and reschedule service appointments, coordinating closely with the service team.
- Update schedules as changes occur and proactively communicate adjustments to customers and technicians.
- Act as a liaison between customers, service crews, and vendors to ensure smooth coordination.
- Review invoices and estimates for accuracy and organization.
- Maintain orderly digital files and administrative records.
- Assist with weekly reporting and tracking of key operational numbers.
- Support general office administration tasks to keep operations running efficiently.
- Requirements:
- Previous experience in customer service, administrative support, or virtual assistant roles.
- Strong verbal and written English communication skills.
- Comfort handling phone-based customer interactions, including warm leads and inbound calls.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage changing priorities.
- Confidence using scheduling systems, CRMs, and office productivity tools.
- Experience in service-based or operations-focused environments.
- Familiarity with appointment scheduling and customer coordination.
- Strong problem-solving skills and a calm, patient approach to customer interactions.
- Ability to work independently while collaborating with a remote team.
- Benefits:
- Full-time position
- 100% remote
- Stable, long-term opportunity
- Hands-on role with visibility into operations and customer experience
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