Job Description
SAP is a leading company in enterprise resource planning software, dedicated to helping customers succeed. As an Associate Platform Engineer in Customer Success, you will ensure customers have a smooth experience with SAP Central Business Configuration by solving complex issues and collaborating with global teams. Responsibilities Solve complex customer issues with empathy, ownership, and technical expertise Deliver on key support KPIs, including response and processing times Troubleshoot incidents with colleagues in international teams Build tools and automation to streamline diagnostics and accelerate issue resolution Participate in planned support activities during designated weekends Collaborate closely with global teams across development, SAP Line of Businesses, and regions to drive customer success Skills Bachelor's degree in Computer Science or related technical field 0-3 years of experience in software development or technical support Basic knowledge of SAP S/4HANA or equivalent product Strong programming experience in Node.js, ABAP, or equivalent; plus foundational knowledge of database design OpenSearch and Grafana skills Log-analysis and metrics review Ability to work across backend (CAP, OData, CDS) and frontend (UI5, Fiori Elements) technologies Understanding of clean, scalable coding practices aligned with SAP standards Exposure to public cloud platforms (AWS, Azure, GCP) and container technologies (Kubernetes, Docker) is an advantage Prior customer support experience is useful but not mandatory—what matters most is your passion for helping customers succeed Experience developing with the Cloud Application Programming Model (CAP), OData, CDS, SAPUI5, or Fiori is a plus Atlassian JIRA experience is a plus Benefits Constant learning Skill growth Great benefits Company Overview SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services. It is a sub-organization of Delos Cloud. It was founded in 1972, and is headquartered in Walldorf, Baden-Wurttemberg, DEU, with a workforce of 10001+ employees. Its website is