Job Description
Bustem | On-Site NYC (remote possible for strong candidates)
About Bustem:
Bustem helps high-growth e-commerce brands find and shut down copycats, counterfeiters, scammers, and unauthorized sellers stealing their revenue. We scan marketplaces, websites, ads, and domains to detect brand abuse, then help brands enforce against it. We grow through content, inbound, and relationships.
Now we’re doubling down on enforcement and execution.
About the Role:
This is an execution-heavy role, not a “monitoring” role.
- You’ll own:
- threat identification
- enforcement (takedowns)
- resolution of active brand abuse
If you’re the kind of person who can spot issues quickly, act fast, and follow through until it’s resolved, then you’ll do well here.
Main Job Responsibilities:
Identification
- Find and flag:
- counterfeit listings
- impersonation accounts
- scam websites and ads
- unauthorized sellers
Enforcement
- Take action across:
- marketplaces (Amazon, Shopify, etc.)
- social platforms
- domains and hosting providers
- Execute takedowns and track:
- success rate
- time to action
- resolution outcomes
Case Ownership
- Own issues end-to-end:
- detection → enforcement → resolution
No handoffs. You’re responsible for outcomes.
Client Communication
- Translate your work into:
- clear updates
- actions taken
- results achieved
Turn messy enforcement work into simple, outcome-driven communication.
Process & Improvement
- Identify:
- repeat offenders
- platform trends
- gaps in enforcement
- Help improve:
- SOPs
- workflows
- overall enforcement performance
Ideal Candidate:
- Someone who:
- is extremely detail-oriented but moves fast
- can handle repetitive work without losing accuracy
- takes ownership and follows through
- stays calm under pressure
- is proactive and doesn’t wait for direction
You should be comfortable working through high volumes of tasks while maintaining quality.
- Required Experience:
- Minimum 1-3 years of experience in trust & safety, brand protection, or similar
- Strong attention to detail and ability to execute consistently
- Comfortable using multiple tools and platforms
- Ability to prioritize and manage multiple cases at once
- Preferred Qualifications:
- Experience with marketplaces (Amazon, Shopify, etc.)
- Exposure to IP enforcement, fraud, or online abuse
- Background in e-commerce or digital operations
- Experience in a fast-paced startup environment
How to Apply:
Apply here:
https://forms.gle/nZyCiEcjYRXPrXPs5
Applications without the form will not be considered.
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