Job Description
Remote
Role Overview
We’re looking for an experienced Call Center Manager with a mortgage background to build, manage, and scale our call center operations. You'll ensure leads are routed instantly and accurately to the right loan officers — improving speed and conversion across the board.
- Key Responsibilities
- Build and lead a tech-enabled mortgage call center
- Optimize lead distribution for real-time routing
- Monitor lead flow and agent performance
- Hire, train, and coach high-performing agents
- Collaborate with tech, marketing, and sales teams
- Track KPIs and drive continuous improvement
- Ensure compliance with lending regulations
- Be a hands-on leader — ready to engage customers and close deals
- Qualifications
- 3+ years as a licensed mortgage loan officer
- 2+ years in a call center or lead routing environment
- Proven ability to scale lead operations and improve conversions
- Experience with CRM and call center tools (e.g. Five9, Velocify, Salesforce, etc.)
- Strong leadership, coaching, and communication skills
- Analytical mindset with the ability to translate data into action
- Data-driven and tech-savvy
- Bonus Points
- Experience with national lenders/brokers
- Knowledge of TCPA, RESPA, and lead compliance
- Familiarity with lead routing algorithms
- What You’ll Get
- Competitive salary + performance bonuses
- Key role in shaping the future of mortgage sales
- Access to 2,000+ LOs and cutting-edge tech
- High-growth, high-impact opportunity
Apply Now
Ready to lead a high-velocity, tech-driven sales team? We’d love to hear from you!
Apply Now
Apply Now