Job Description
Ahold Delhaize USA is a division of a global food retailer, responsible for managing various grocery brands. The Clerk Maintenance Services role involves coordinating facility-related maintenance and repairs for Food Lion Stores and corporate facilities, ensuring they remain safe and operational. Responsibilities Acts as a liaison between retail stores and maintenance field staff/service vendors on facility-related service and maintenance issues Processes phone, email and computer-entered requests for service in a timely manner to ensure that stores are safe, compliant and fully operational to serve customers Processes and follows up on 154,000(+) work orders annually Maintains 98% ratio of suspense to open work orders Processes requests for service at corporate facilities to keep the facilities safe, compliant and in working order Based on an assessment of the situation, determines whether a service technician/contractor is required, and dispatches the appropriate service technician/contractor as needed Ensures work orders are keyed properly and flagged for accounting procedures including such things as account numbers, location numbers and whether to capitalize expenses Works closely with government officials to avoid fines and penalties that would have a negative impact on our company Ensures safety procedures and standard operating procedures are followed Complies with all Auditing Procedure reports identified in the Facilities Services Overview of Systems Procedures Effectively communicates the sequence of activities that will resolve the issue and provides status updates as appropriate Maintains technical expertise in several trade/equipment categories (e.g., electrical, refrigeration, balers, ovens, etc.) Informs maintenance supervisors of any changes needed because of vendor changes Assists in development of accurate and attainable repair expense budgets and forecasts for retail facilities Ensures vendors and contractors are properly insured and SOX procedures for all new vendors are implemented Constantly reviews the department's tracking systems to identify, prioritize and troubleshoot cost effective ways to address service needs and achieve repair expense budgets Skills Coordinates facility-related maintenance, repairs and replacements for Food Lion Stores and corporate facilities Acts as a liaison between retail stores and maintenance field staff/service vendors on facility-related service and maintenance issues Processes phone, email and computer-entered requests for service in a timely manner to ensure that stores are safe, compliant and fully operational to serve customers Processes and follows up on 154,000(+) work orders annually Maintains 98% ratio of suspense to open work orders Processes requests for service at corporate facilities to keep the facilities safe, compliant and in working order Based on an assessment of the situation, determines whether a service technician/contractor is required, and dispatches the appropriate service technician/contractor as needed Ensures work orders are keyed properly and flagged for accounting procedures including such things as account numbers, location numbers and whether to capitalize expenses Works closely with government officials to avoid fines and penalties that would have a negative impact on our company Ensures safety procedures and standard operating procedures are followed Complies with all Auditing Procedure reports identified in the Facilities Services Overview of Systems Procedures Effectively communicates the sequence of activities that will resolve the issue and provides status updates as appropriate Maintains technical expertise in several trade/equipment categories (e.g., electrical, refrigeration, balers, ovens, etc.) Informs maintenance supervisors of any changes needed because of vendor changes Assists in development of accurate and attainable repair expense budgets and forecasts for retail facilities Ensures vendors and contractors are properly insured and SOX procedures for all new vendors are implemented Constantly reviews the department's tracking systems to identify, prioritize and troubleshoot cost effective ways to address service needs and achieve repair expense budgets Excellent verbal and written communication skills Excellent problem solving/decision making skills Ability to prioritize and effectively handle multiple tasks and projects to meet deadlines Ability to interact with associates and management at all levels of the company Ability to work in a fast pace environment Versatile and able to learn new processes and technical subject matter Ability to work independently in a team environment and adapt to changing priorities Ability to prioritize daily work-related functions, projects, and repair needs for their categories, while maintaining effective communication to all teams involved Ability to maintain a courteous disposition in stressful situations Company Overview Ahold Delhaize USA provides retail media solutions for brands to advertise to grocery shoppers across ADUSA brands using data-driven tools. It was founded in undefined, and is headquartered in Salisbury, North Carolina, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Ahold Delhaize USA has a track record of offering H1B sponsorships, with 4 in 2026, 38 in 2025, 24 in 2024. Please note that this does not guarantee sponsorship for this specific role.