Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! arenaflex, a global leader in digital business services, is seeking a highly motivated and skilled Customer Service Banking Specialist to join our team on-site at our Columbia, South Carolina location. **About arenaflex** arenaflex is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment. Our commitment to innovation, customer satisfaction, and employee well-being sets us apart as a force for good in the industry. **Benefits of Working with arenaflex** At arenaflex, we believe in investing in our employees' growth and happiness. Some of the benefits of working with us include: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our team * Comprehensive Benefits Package, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and pursue your passions * Employee Wellness and Engagement Programs to support your physical and mental well-being * Opportunities for career growth and advancement in a dynamic and supportive environment **Your Role in arenaflex's Success** As a Customer Service Banking Specialist, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life and experiencing the thrill of no two days being the same. As you grow and challenge yourself, you will discover your potential can take you anywhere you want to go. **Did You Know?** Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We believe in empowering our employees to reach their full potential and achieve their career goals. **Responsibilities** As a Customer Service Banking Specialist, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include: * Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling when required **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: * A High School Diploma or equivalent * IT/Network certifications/degrees preferred * 18 years of age or older * Proven call center experience * Typing 25 WPM * Proficiency in PC operation and navigation * Entry-level network troubleshooting * Ability to set up home Wi-Fi network * Ability to set up and configure a router or switch * Core proficiency with a laptop or desktop computer * Ability to work independently * Excellent communication skills, both oral and written * Ability to work in a constantly changing and fast-paced environment * Ability to stay composed and objective * Strong listening skills **Be Part of Our arenaflex Family** At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We provide a workplace that is conducive to happiness and a healthy work-life balance, and we're dedicated to supporting our employees' growth and development. **Equal Opportunity Employer (EOE)/Disability/Vets** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Ready to Join the arenaflex Team?** If you're a motivated and skilled customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our dynamic team and elevate your career with arenaflex! **Apply Now** Apply for this job