Job Description
Join arenaflex, a dynamic and innovative company, as a Customer Services Adviser and become a vital part of our team. As a Customer Services Adviser, you will be the first point of contact for our customers, providing a responsive, solution-focused service to all. This role presents a brilliant opportunity to further your career with a Great Place to Work accredited company, committed to employee engagement, and values its staff. **About arenaflex** arenaflex is a leading organization in the industry, known for its innovative approach and commitment to excellence. With a turnover of £40m, 120 staff, and over 4,000 homes, arenaflex is continually improving the quality and range of our affordable homes and services. We are concerned with people, their homes, and communities, making good quality, affordable housing, and services available to people in the local areas we serve. **Key Responsibilities:** * Provide a responsive, solution-focused service to all customers, both face-to-face and over the phone * Log repairs and raise job orders for external contractors * Work in a busy contact centre environment, dealing with challenging situations and providing excellent customer service * Be a team player, working collaboratively with colleagues to achieve shared goals * Provide training and supervision to help you achieve your full potential * Participate in ongoing training and development to stay up-to-date with industry developments and best practices **Essential Qualifications:** * Proven background of working in a busy contact centre or directly with members of the public * Experience of logging repairs and raising job orders for external contractors * Excellent communication and interpersonal skills * Ability to work under pressure and deal with challenging situations * Resilient and adaptable, with a positive attitude **Preferred Qualifications:** * Experience of working in a similar role, providing customer service and support * Knowledge of housing association services and policies * Ability to work flexibly, including evenings and weekends * Basic IT skills, including Microsoft Office and customer relationship management systems **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work under pressure and deal with challenging situations * Resilient and adaptable, with a positive attitude * Strong problem-solving and analytical skills * Ability to work collaboratively with colleagues and stakeholders * Basic IT skills, including Microsoft Office and customer relationship management systems **Career Growth Opportunities and Learning Benefits:** * Ongoing training and development to stay up-to-date with industry developments and best practices * Opportunities for career progression and professional development * Collaborative and supportive work environment, with a focus on employee engagement and well-being * Access to a range of benefits, including private medical insurance, pension scheme, and flexible hybrid working **Work Environment and Company Culture:** * arenaflex is a dynamic and innovative company, committed to excellence and customer satisfaction * Our team is passionate about providing exceptional customer service and support * We value diversity and inclusion, and strive to create a welcoming and inclusive work environment * Our company culture is built on flexibility, empowerment, and a commitment to supporting our staff to be the best they can be **Compensation, Perks, and Benefits:** * Competitive salary and benefits package * Private medical insurance and pension scheme * Flexible hybrid working, including remote work options * 26 days annual leave, rising to 27 days after one year of service * Access to ongoing training and development opportunities * Collaborative and supportive work environment, with a focus on employee engagement and well-being **Conclusion:** If you are a motivated and customer-focused individual, looking for a new challenge and opportunity to grow your career, then we want to hear from you. As a Customer Services Adviser at arenaflex, you will have the opportunity to make a real difference to our customers and contribute to the success of our organization. Apply now to join our team and become a vital part of our customer service team. **How to Apply:** To apply for this exciting opportunity, please click on the apply link above. We look forward to hearing from you. **Important:** * Previous applicants (within the last 12 months) need not apply. * No agencies. * Closing Date: Sunday, 20 April 2025. * Interviews will be held on Tuesday, 29 April 2025. We are committed to building a diverse workforce and making arenaflex an inclusive place to work where everyone can be themselves and feel valued for their contribution. Apply for this job