Job Description
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a fully remote Bilingual French Customer Service Representative, you'll be a key player in creating and delivering amazing experiences for our customers, while enjoying the satisfaction of being part of a unique culture. **What You'll Be Doing** As a skilled expert in customer service, you'll be responsible for building and maintaining trust with our customers by providing superior knowledge and expertise for our innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application, whether it's via phone, video chat, or online chat. **A Typical Day** • Provide an exceptional member experience in every interaction, ensuring that our customers feel valued and supported. • Provide insightful advice and direct support to members in need, diagnosing issues and providing resolution with teaching and guidance. • Partner with legacy app owners for troubleshooting and resolution, working collaboratively to find solutions. • Research and resolve billing or payment issues, ensuring that our customers receive the support they need. • Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program. • Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none. **What You Bring to the Role** • High school diploma required; Associate or bachelor's degree is a plus. • 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing. • Fluent in French and English (both written and verbal). • A passion for exceptional customer service, the automotive industry, and cutting-edge technology. • Excellent communication skills – both verbal and written. • Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends. **What You Can Expect** • Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors). • Health/Dental/Vision/Life Insurance. • Flexible Spending Account (FSA) and Health Savings Account (HSA). • 401(k) with company match. • Vacation/Sick Time and Paid Holidays. • Tuition Reimbursement. • Employee Assistance Program. • Employee Discount Program. • Training and Development Programs (arenaflex College). • Employee Rewards Program (arenaflex Perks). **A Bit More About Your Role** In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted. **About arenaflex** Established in 2000 as a joint venture with TTEC, arenaflex has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a arenaflex team member, you can expect: • Culture of Service – to be treated like you are the customer from day one. • Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions. • Respect– a team that is accountable, dependable, and gives you their full attention. • Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization. • Career Growth – lots of learning opportunities for aspiring minds. • Diversity – be a part of our growing diverse and community-minded organization that is all about having fun! • Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. **What We're Looking For** We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional experiences. If you're a team player with excellent communication skills and a passion for technology, we want to hear from you. **How to Apply** If you're ready to join a dynamic team and make a difference in the lives of our customers, please submit your application today. We can't wait to hear from you! Note: arenaflex is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, age, disability, or any other protected status. Apply for this job