Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Business (B2B) Customer Service Support Representative to of talented professionals who are dedicated to helping businesses succeed. About arenaflex arenaflex is a leading wireless industry innovator, committed to revolutionizing the way businesses interact with their customers.
Our team is comprised of passionate individuals who are driven by a shared vision of excellence, innovation, and customer satisfaction. We're not just a company – we're a community of like-minded professionals who are dedicated to making a difference in the lives of our customers. Job Summary As a Business (B2B) Customer Service Support Representative at arenaflex, you will be the face of our company, interacting with business customers via phone and email to provide exceptional support and resolve any issues that may arise.
You will work closely with our business representatives and bolthires support paths to ensure seamless communication and resolution of credit, customer service, and billing concerns. Key Responsibilities * Confer with businesses by telephone and email to provide information about products and services, addressing their queries and concerns in a timely and professional manner. * Maintain accurate records of business interactions or transactions with assigned B2B Representatives, documenting details of inquiries, complaints, or comments, as well as actions taken.
* Process service requests through appropriate arenaflex channels to facilitate timely reconciliation, ensuring correct authorization is received, recorded, and saved on all requests. * Conduct account analysis and reviews, providing proposals and recommendations to improve customer satisfaction and retention. * Follow up with businesses to document their experience with service, ensuring that their needs are met and exceeded. * Collaborate with Cellular Sales B2B representatives to align with optimal care, ensuring that customers receive the best possible experience.
* Utilize bolthires Office, Salesforce, and spreadsheets to manage daily tasks and responsibilities, with extensive and accurate typing required. Essential Qualifications * High School diploma or equivalent experience required. * Proficient in bolthires Office and basic computer skills. * Experience with face-to-face or telephone sales preferred. * Experience with customer service over the phone preferred. * Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
* Attention to detail: Taking responsibility for a thorough and detailed method of working. * Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service. * Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization.
* Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. * Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Preferred Qualifications * Experience working in a fast-paced, dynamic environment. * Strong problem-solving and analytical skills. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team.
* Strong organizational and time management skills. What We Offer * Base Pay of $18/hr. * Health, Vision, and Dental Insurance. * 401k matching. * Health and Wellness Program. * Discount on bolthires services. * Employee Assistance Program. * Onsite gym and walking trail. Schedule
This is a full-time position, with our department open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs. Why Join arenaflex? At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering.
We believe that our employees are our greatest asset, and we're dedicated to providing opportunities for growth, development, and success. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's shaping the future of the wireless industry, we want to hear from you! If you're ready to take your career to the next level and join a team of passionate professionals who are dedicated to making a difference, ! Visit our website to, and let's start a conversation about how you can contribute to our mission of excellence, innovation, and customer satisfaction.
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