Job Description
Are you a highly motivated and results-driven individual with a passion for sales, customer support, and creative design? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark, a leading eCommerce company that values innovation, collaboration, and customer satisfaction. As a Business Development & Support Professional, you will play a critical role in driving sales growth, delivering exceptional customer experiences, and creating engaging visual content that resonates with our target audience. If you're a people person with a knack for building relationships, a creative flair, and a drive to succeed, we want to hear from you. **About blithequark** blithequark is a forward-thinking eCommerce company that's revolutionizing the way people shop online. Our team of 7 is passionate about delivering exceptional customer experiences, staying ahead of the curve in terms of technology and innovation, and fostering a culture of collaboration, creativity, and continuous learning. We're committed to making a positive impact on our customers' lives and building long-term relationships that are built on trust, respect, and mutual benefit. **Responsibilities** As a Business Development & Support Professional, you will be responsible for: ### Business Development * Engaging leads via chat, email, phone, SMS, social media, and qualifying them to close sales * Updating leads in our CRM to keep the team informed about their interests * Sharing opportunities for growth with team leaders * Completing daily tasks assigned to you * Participating in tasks assigned to you in our team boards ### Business Support * Providing exceptional customer support via chat, email, phone, SMS, and social media * Assigning, updating, and labeling support tickets correctly * Following standard operating procedures and encouraging new ideas to improve our business practices ### Graphic Design & Digital Marketing * Transforming raw footage into engaging ads, adding audio voiceovers, and video editing * Managing and organizing raw footage for content creation * Learning to use AI tools like Midjourney to create realistic images * Following guidelines and examples to craft fantastic advertisements ### Email Campaigns & Design * Designing and implementing email templates for Klaviyo email campaigns * Collaborating on creating email campaigns, ads, and social media posts ### Landing Page Creation * Helping create landing pages using an easy drag-and-drop builder tailored to our audience * Making small tweaks on pages to convert visitors into customers **Tools & Technology** You will be using a range of tools and technologies, including: * Microsoft Teams & Other Microsoft/Google Products * Click Up * Freshsales (CRM) & Freshdesk (Help Desk) * Intercom (Chat) * Shopify * Adobe Creative Cloud * Figma While experience with these tools is a plus, we have training programs in place to ensure you're up to speed quickly. **Qualifications & Requirements** To be considered for this role, you'll need: * More than 2 years of experience in BPO * Proficiency with the tools and technologies listed above * A pleasant and people-oriented personality * Backgrounds in sales We're looking for someone who can commit 30-40 hours of undivided attention to our efforts, per week. This will be a full-time position. **What We Offer** * A competitive salary package * Opportunities for career growth and professional development * A dynamic and supportive work environment * A range of benefits and perks, including health insurance, paid time off, and more * The chance to work with a talented and passionate team that's making a real impact in the eCommerce industry **How to Apply** If you're a motivated and results-driven individual with a passion for sales, customer support, and creative design, we want to hear from you. Please submit your application, including: * Your resume * A few sentences explaining why you think you'd be a good fit for this role * Your desired monthly salary (in PHP) and available hours per week * Your ideal shifts to work in Manila time (morning, mid-day, night shifts) We can't wait to hear from you and explore how you can contribute to our team's success at blithequark! Apply for this job