Job Description
At arenaflex, we are dedicated to making a positive impact on the lives of our customers and patients. As a leading healthcare and retail organization, we strive to provide exceptional service and support to our communities. We are now seeking an experienced Call Center Representative to, working remotely from Orlando, USA. This is an exciting opportunity for a motivated and customer-focused individual to make a difference in the lives of our patients and customers. About arenaflex arenaflex is a leading healthcare and retail organization, committed to making a positive impact on the lives of our customers and patients.
With a long-term legacy of focusing on communities, we aim to make healthier lives through better healthcare. Our team of dedicated professionals works tirelessly to provide exceptional service and support to our customers and patients. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, we are proud to be a local healthcare objective serving almost 10 million customers every day. Job Summary As an Experienced Call Center Representative, you will be responsible for providing exceptional customer service and support to our patients and customers.
You will work under direct management, handling high-volume customer calls, and performing data entry tasks using arenaflex's pharmacy systems. Your primary goal will be to ensure that patient and medication data is accurately entered into our systems, while also providing top-notch customer service and support. Key Responsibilities * Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system. * Handle patient medicine demands within HIPAA guidelines and enter top-off orders for handling.
* Investigate to obtain missing solution data, and decipher clinical truncations (SIG codes). * Settle all data entry-related exceptions. * Handle correspondence to patients (inbound calls, visits, messages) and settle outbound decisions to prescribers and patients on a case-by-case basis. * Settle Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for handling as per individual arrangement necessities. * Settle on phone decisions to safety net providers and others to acquire data, gain supersede endorsement, or in any case settle the Outsider Oddballs.
* Provide support to Pharmacists, both those in the office and those in different areas. * Identify and convey issues to senior-level staff as suitable. Essential Qualifications * High School Certificate or GED. * Essential level PC abilities (for instance: fire up and close down PC, use the mouse to point and snap, begin and close projects, switch between programs, save records, print archives as well and access data online). * Essential Web crawler's abilities to incorporate opening a program, composing URLs in the right area, utilizing a web search tool, bookmarking a webpage, exploring utilizing back/forward/stop fastens, and finishing up structures on the web.
* Middle-of-the-road level keyboarding abilities (no less than 25 WPM, typing by memory, arranging records). * Convey recorded as a hard copy and verbally. * 18 years old or more seasoned. Preferred Qualifications * Something like 1 year of pharmacy expert involvement with a retail or call focus climate. * Something like a year and a half as a pharmacy expert with a declaration/enrollment by the state as conceded by the State Board for Drug stores or broadly perceived confirmation office. * Experience giving client care to inside and outside clients, including fulfilling quality guidelines for administrations, and assessment of consumer loyalty.
* Middle of the road to cutting-edge level keyboarding abilities (no less than 35 WPM, typing by memory, organizing archives). * Familiarity with Spanish and English. What We Offer * Competitive salary of $25-$35/Hour. * Opportunity to work remotely from Orlando, USA. * Dynamic and supportive work environment. * Career growth opportunities and learning benefits. * Comprehensive benefits package, including medical, dental, and vision insurance. * Paid time off and holidays. * Opportunities for professional development and advancement.
If you are a motivated and customer-focused individual who is passionate about making a positive impact on the lives of our patients and customers, we encourage you to apply for this exciting opportunity. Please through our website including your resume and a cover letter outlining your qualifications and experience.