Job Description
At arenaflex, we're revolutionizing the global food system by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. As a Customer Care Associate at arenaflex, you'll play a vital role in making every support interaction feel seamless, human, and empathetic – even when the situation is messy. **About arenaflex** arenaflex is on a mission to enable the global food system to become sustainable. We're a global, tight-knit team of over 200 arenaflexians across Europe and the US, working together to make our product and service better every week. Founded in 2018 in Berlin, we've raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world's best investors, including Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital. **What You'll Do** As a Customer Care Associate at arenaflex, your mission is to make every support interaction feel seamless, human, and empathetic. You'll be a trusted point of contact for our French customers via chat, email, and WhatsApp. You'll collaborate with external agents, coaching and supporting quality in your market. You'll troubleshoot with confidence and escalate clearly when needed. You'll spot patterns in recurring issues and share ideas to fix them at the root. You'll help us adopt new tools and workflows, especially automation and AI. **Key Responsibilities:** * Be a trusted point of contact for our French customers via chat, email, and WhatsApp * Collaborate with external agents – coaching and supporting quality in your market * Troubleshoot with confidence and escalate clearly when needed * Spot patterns in recurring issues and share ideas to fix them at the root * Help us adopt new tools and workflows – especially automation and AI **What You Bring** To succeed in this role, you'll need to bring the following skills and qualifications: * **Fluent in French and English** (C1+ in both written and spoken) * **2+ years** in customer-facing roles in high-speed, tech-enabled environments * Excellent communicator – clear, warm, and structured under pressure * Comfortable managing multiple stakeholders and tools (Intercom, Salesforce, internal systems) * Curious and tech-adaptable – you embrace change and pick up tools quickly * Empathetic and solution-focused – you care deeply about customer outcomes and team impact **Why arenaflex?** Because support here isn't about ticking boxes – it's about building trust in the moments that matter. You'll join a global, tight-knit team that learns fast, laughs loud, and grows together. We're a company that values hard work, teamwork, and a long-term vision. We're committed to ensuring that our technology is available and accessible to everyone. **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our people. We offer a range of career growth opportunities and learning benefits, including: * Opportunities to work on high-impact projects and contribute to the growth of our company * Access to training and development programs to help you grow your skills and knowledge * A collaborative and supportive work environment that encourages learning and growth * A competitive salary and benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability. We're a global company with a tight-knit team, and we value collaboration, communication, and teamwork. Our company culture is built on a foundation of trust, respect, and open communication. We're committed to creating a workplace that is inclusive, diverse, and equitable. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A competitive salary and bonus structure * Health insurance and retirement savings * Paid time off and holidays * Access to training and development programs * A collaborative and supportive work environment **How to Apply** If you're a motivated and customer-focused individual who is passionate about making a difference in the global food system, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Apply for this job