Job Description
At arenaflex, we're not just building innovative refrigeration and cooking appliances – we're crafting unforgettable experiences for our customers. As a family-owned company, we're passionate about recognizing and rewarding talent and hard work. Our team is guided by a clear vision: to create the world's most innovative and luxurious appliances that exceed our customers' expectations. We're seeking an experienced Customer Care Representative to on a part-time remote basis. As the voice of arenaflex, you'll be the first point of contact for our customers and field partners, providing exceptional customer service, resolving issues, and educating our customers about our innovative products.
About arenaflex arenaflex is a leading manufacturer of luxury appliances, renowned for our commitment to innovation, quality, and customer satisfaction. Our products are designed to exceed our customers' expectations, and we're dedicated to providing an unparalleled level of service and support. As a member of our team, you'll be part of a dynamic and collaborative environment that values teamwork, creativity, and continuous learning. Responsibilities As a Customer Care Representative at arenaflex, you'll be responsible for: * Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner * Exhibiting excellent communication skills, both verbal and written, to effectively communicate with customers and field partners * Efficiently accessing and entering data in multiple software programs while conversing with callers * Skillfully communicating to understand customer concerns, provide product troubleshooting, and recommend a course of action to resolve the issue * Answering use and care questions, educating customers about our products, and maximizing their enjoyment and use of our innovative line of products * Ensuring customer satisfaction by providing a high level of customer service, negotiating to a solution that is mutually beneficial to the customer and arenaflex Key Qualifications * Exceptional customer service skills, with a polished and professional style and delivery * Intermediate problem-solving and negotiation skills * Bachelor's degree or other advanced education a plus, but not required.
High school diploma or GED a must * Minimum of one (1) year of customer service experience required, product support experience preferred * Availability for onsite training in Goodyear, AZ for 3 months, Monday - Friday (Month One: 8:00am – 5:00 p.m., Month Two: ¾ time with varied hours) * After initial training period, part-time schedule will be for 25-29 hours per week, with days and times varying each week Skills and Competencies * Excellent communication and interpersonal skills * Strong problem-solving and negotiation skills * Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines * Proficiency in multiple software programs, including CRM systems and data entry software * Ability to learn and adapt to new products, systems, and processes * Strong customer service skills, with a focus on resolving issues and exceeding customer expectations
Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers.
As a Customer Care Representative, you'll have opportunities to: * Develop your customer service and problem-solving skills through ongoing training and coaching * Learn about our innovative products and technologies, staying up-to-date on the latest industry trends and developments * Collaborate with cross-functional teams, including sales, marketing, and product development * Participate in performance-based bonuses and recognition programs * Enjoy a dynamic and supportive work environment, with opportunities for professional growth and advancement Work Environment and Company Culture arenaflex is a family-owned company that values teamwork, creativity, and continuous learning.
Our work environment is dynamic and supportive, with a focus on collaboration and open communication. As a Customer Care Representative, you'll be part of a team that is passionate about delivering exceptional customer service and exceeding customer expectations. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: * Hourly wage, with opportunities for performance-based bonuses and recognition programs * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off, including vacation days and holidays * Opportunities for professional growth and advancement * A dynamic and supportive work environment, with a focus on teamwork and collaboration If you're a customer service professional with a passion for delivering exceptional service and exceeding customer expectations, we encourage you to apply for this exciting opportunity.
Please apply including your resume and a cover letter, to. We look forward to hearing from you! Join the arenaflex Team At arenaflex, we're committed to building a team of talented and dedicated professionals who share our passion for delivering exceptional customer service and exceeding customer expectations. If you're a customer service professional with a passion for innovation, quality, and customer satisfaction, we encourage you to apply for this exciting opportunity.