Job Description
At arenaflex, we're on a mission to revolutionize the way we approach healthcare, and we're looking for talented individuals like you to as a Customer Service Advocate I. As a dedicated and compassionate advocate, you'll play a vital role in delivering exceptional customer experiences to our 28 million members across the country. With a focus on community advocacy, continuous career development, and a commitment to work-life balance, we're not just looking for a job – we're looking for a partner in our mission to transform the health of Oklahomans.
About Arenaflex Arenaflex is a diversified, national organization dedicated to providing quality healthcare solutions that make a real difference in people's lives. With a strong presence in Oklahoma, we're committed to being a force for good in our community, and we're seeking like-minded individuals to. As a Customer Service Advocate I, you'll be part of a collaborative, growing network of innovative thinkers who are passionate about delivering solutions at the local level. Job Summary As a Customer Service Advocate I, you'll serve as the first-line advocate for resolving inquiries, issues, or concerns for members and/or providers.
You'll leverage a variety of communication channels to provide timely, accurate, and personalized support on routine complaints, ensuring that our members receive the highest level of service possible. With a focus on quality, consistency, and compliance, you'll be responsible for maintaining performance and quality standards based on established contact center metrics. Key Responsibilities * Receives and responds to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner.
* Mitigates and prevents complaints from being escalated to resolve in initial contact. * Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns. * Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution. * Maintains performance and quality standards based on established contact center metrics.
* Provides customer service in a high-paced contact center environment over the phone, via live chats, and emails. * Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications. * Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance. * Performs other duties as assigned. * Complies with all policies and standards. Essential Qualifications * High School diploma or GED required.
* Entry-level position typically requiring little or no previous experience. * Experience interacting and multitasking using multiple systems and programs simultaneously preferred. Preferred Qualifications * Previous customer service experience in a contact center environment. * Knowledge of healthcare industry and regulations. * Strong communication and problem-solving skills. * Ability to work in a fast-paced environment and adapt to changing priorities. * Proficiency in CRM applications and other software systems.
Skills and Competencies * Excellent communication and interpersonal skills. * Ability to work in a team environment and provide support to colleagues. * Strong problem-solving and critical thinking skills. * Ability to multitask and prioritize tasks effectively. * Proficiency in bolthires Office and other software applications. * Strong attention to detail and accuracy. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers.
As a Customer Service Advocate I, you'll have access to a range of training and development opportunities, including: * On-the-job training and coaching. * Ongoing education and training programs. * Opportunities for career advancement and professional growth. * Access to mentorship and leadership development programs. Work Environment and Company Culture Arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a work environment that's supportive, collaborative, and fun.
As a Customer Service Advocate I, you'll have the opportunity to work in a fast-paced contact center environment, where you'll be part of a team that's passionate about delivering exceptional customer experiences. Compensation, Perks, and Benefits Arenaflex offers a comprehensive benefits package that includes: * Competitive pay: $15.68 - $22.54 per hour. * Health insurance. * 401K and stock purchase plans. * Tuition reimbursement. * Paid time off plus holidays. * Flexible approach to work with remote, hybrid, field, or office work schedules.
* Opportunities for career advancement and professional growth. Equal Opportunity Employer Arenaflex is an equal opportunity employer that's committed to diversity and inclusion. We value the ways in which we're different and believe that our diversity is a strength. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we want to hear from you! to become a Customer Service Advocate I at arenaflex and of dedicated and compassionate advocates who are transforming the healthcare industry.