Job Description
At arenaflex, we're dedicated to providing exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in delivering top-notch service to our valued customers, stores, and associates via phone, chat, and email. With a focus on fostering a diverse and inclusive workplace, we're committed to helping our associates grow and thrive in a dynamic, high-volume environment. About arenaflex arenaflex is a leading organization that prides itself on its commitment to customer satisfaction, employee growth, and community involvement.
Our Contact Center is a key component of our customer service strategy, handling over 6 million contacts per year. As a part of our team, you'll be part of a highly engaged and metrics-driven center that's dedicated to driving results and exceeding customer expectations. We Invest in You! At arenaflex, we believe in investing in the growth and development of our associates. We offer a range of benefits and opportunities to help you reach your full potential, including: * A comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role * Ongoing coaching and feedback to help you improve and grow * Opportunities for career advancement and professional development * A supportive and inclusive work environment that values diversity and promotes teamwork Essential Job Functions As a Customer Service Representative, you'll be responsible for: * Handling a high volume of incoming calls, chats, and emails from customers, stores, and associates * Utilizing multiple systems to aid in answering questions and resolving issues * Communicating professionally in a conversational manner to ensure customer satisfaction * Being punctual, reliable, and dedicated to making a difference in the lives of our customers * Meeting or exceeding performance metrics and targets
Key Responsibilities: * Respond to customer inquiries and resolve issues in a timely and professional manner * Utilize multiple systems and resources to provide accurate and helpful information to customers * Collaborate with internal teams to resolve complex issues and provide exceptional customer service * Meet or exceed performance metrics and targets, including first call resolution, customer satisfaction, and average handle time * Participate in ongoing training and development to improve skills and knowledge Requirements: * High school diploma or equivalent required * Successful completion of mandatory training program * Customer service experience preferred * Proficient with bolthires Office programs (Outlook, Word) * Ability to type a minimum of 25 WPM * Strong communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Availability to work a variety of shifts, including evenings, weekends, and holidays Preferred
Qualifications: * Previous experience in a customer service or call center environment * Experience with CRM software and other customer service tools * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Bilingual or multilingual skills a plus Skills and Competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Strong customer service skills and a customer-centric mindset * Ability to type a minimum of 25 WPM * Proficient with bolthires Office programs (Outlook, Word) * Ability to work independently and as part of a team
Career Growth Opportunities and Learning
Benefits: * Opportunities for career advancement and professional development * Ongoing coaching and feedback to help you improve and grow * Access to training and development programs to improve skills and knowledge * A supportive and inclusive work environment that values diversity and promotes teamwork Work Environment and Company Culture: * Work from home in an approved state * Flexible scheduling to accommodate a variety of shifts and schedules * Collaborative and supportive work environment * Opportunities for socialization and team-building activities * Access to a range of benefits and perks, including medical, dental, and vision insurance, 401(k) matching, and more
Compensation, Perks, and
Benefits: * Competitive hourly rate of $15.00 per hour * Opportunities for career advancement and professional development * Ongoing coaching and feedback to help you improve and grow * Access to training and development programs to improve skills and knowledge * A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and more : If you're a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join the arenaflex team.
Please through our website including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
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