Job Description
- *Job Type:** Part-time
- *Location:** Remote (Work from Home)
- *Job Description:**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? Look no further! arenaflex is seeking an experienced Customer Service Agent to join our Remedy On-Call team, providing top-notch support to our clients and their customers 24/7.
- *About arenaflex:**
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our Remedy On-Call product is designed to streamline customer service and appointment scheduling for physician practices, ensuring seamless communication and exceptional patient care. As a Customer Service Agent at arenaflex, you'll be part of a dynamic team that's dedicated to delivering results-driven solutions that make a real difference in people's lives.
- *Key Responsibilities:**
- Answer incoming client calls, take messages, and verify all information in a timely and accurate manner
- Schedule patient appointments as requested, ensuring seamless communication with clients and their customers
- Dispatch calls to the appropriate medical practice following established protocols, ensuring efficient and effective communication
- Represent arenaflex customers professionally and provide courteous service during incoming calls, building strong relationships and trust
- Utilize critical thinking and problem-solving skills to address client issues in the most efficient way possible, ensuring high levels of customer satisfaction
- *How You'll Perform Essential Functions:**
- 80% of work is performed via real-time/live conversations with clients via telephone and chat
- All work is performed via computer, using various software programs, including Google suite of products, Salesforce CRM, JIRA ticketing system, and Office Practicum EHR
- Telephone is used in all client interactions, requiring strong communication and interpersonal skills
- *Requirements:**
- **Competencies:** + Excellent communication skills, including written and speaking skills+ Ability to work independently and/or with a team+ Attention to detailed information on computer screen+ Ability to correctly spell medical terminology+ Ability to multitask and be flexible+ Active listening skills- strong proficiency+ Strong computer skills+ Ability to type 35-40 wpm
- **Education / Professional Certifications or Licenses Required:** + High school or equivalent (Preferred)
- **Additional Requirements:** + High-speed internet connection+ Computer Requirements:
- CPU: Intel i3 or AMD Equivalent (Dual Core Minimum)
- RAM: 8GB
- Storage: 100+ GB
- Internet Connection: 100+ Megabits Per Second
- Operating System: Windows 8.1 or Greater
- Video and Sound: HD Webcam and Headset with Microphone
- Wired headset
- *Supervisory Responsibilities:**
- None
- *Work Environment / Physical Demands/ Travel Requirements:**
- A quiet workspace is required, with a secure, quiet distraction-free environment without any conflicting responsibilities during your scheduled work shift
- Computer and telephone required to perform duties
- Lifting requirements of no more than five pounds
- This is a fully remote position
- *Core Values:**
- We are Clinician First
- Pediatric Care is our Home
- We Deliver on our Commitments
- Our Success is Based on Results
- We Believe in the Power of Teams
- *Benefits:**
- 401(k) with company match
- Paid Sick Time
- Company Wellness Program
- Employee Assistance Program
- Employee Recognition Program
- Voluntary Pet Insurance
- *Equal Employment Opportunity Statement:**
arenaflex is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law.
- *Americans with Disabilities Act Statement:**
arenaflex is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.
- *Salary Description:**
$13.00 / hour
- *How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join our arenaflex team!
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