Job Description
At arenaflex, we're committed to delivering exceptional patient care and fostering a culture of whole-person care. As a valued member of our team, you'll play a vital role in ensuring our customers receive the highest level of service and support. We're seeking an experienced Customer Service Representative to join our remote team, providing top-notch service to our customers while working from the comfort of your own home. About arenaflex arenaflex is a comprehensive healthcare organization dedicated to serving the poor and vulnerable.
With over 120,000 caregivers serving in 50 hospitals, 1,000 clinics, and a range of health and social services across seven states, we're proud to be a leader in patient-focused care. Our strength lies in our promise to "Know me, care for me, ease my way," and we're committed to fostering an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. Job Summary As a Customer Service Representative, you'll be the primary point of contact for customers seeking assistance with contract provider payments, claim status, and inquiries related to housing and billing.
You'll handle a high volume of inbound and outbound phone calls, emails, and faxes, providing exceptional service and support to our customers. Your expertise in problem-solving, communication, and conflict resolution will be essential in resolving customer concerns and ensuring their satisfaction. Key Responsibilities * Respond to customer inquiries and concerns related to contract provider payments, claim status, and housing and billing issues * Research and resolve payment issues, identifying solutions and communicating with customers in a professional and patient manner * Enter new enrollees, update participant demographics, and perform other administrative tasks as needed * Send and receive correspondence, and perform data entry tasks to ensure accurate and timely processing of customer information * Collaborate with internal teams to resolve customer issues and improve service delivery * Develop and maintain a thorough understanding of arenaflex's policies, procedures, and systems to provide accurate and informed responses to customer inquiries Essential Qualifications * 5 years of experience in customer service, preferably in a healthcare setting, with a focus on high-volume inbound and outbound calls * Proven ability to manage multiple priorities, work in a fast-paced environment, and maintain a high level of productivity * Excellent communication, problem-solving, and conflict resolution skills * Ability to work independently and as part of a remote team * Strong computer skills, including proficiency in bolthires Office products and experience with computerized spreadsheet applications * Ability to maintain confidentiality and handle sensitive customer information with discretion Preferred Qualifications * Bachelor's degree in Health Care, Customer Service, Business, Accounting, or a related field * Experience with managed care payment systems, Epic, QuickBooks Pro software, or other business accounting software * Familiarity with healthcare regulations and compliance requirements * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) Skills and Competencies * Excellent communication, problem-solving, and conflict resolution skills * Ability to work in a fast-paced environment and manage multiple priorities * Strong computer skills, including proficiency in bolthires Office products and experience with computerized spreadsheet applications * Ability to maintain confidentiality and handle sensitive customer information with discretion * Strong analytical and critical thinking skills * Ability to work independently and as part of a remote team * Strong customer service skills, with a focus on empathy, patience, and understanding
Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to supporting your growth and development as a professional.
As a Customer Service Representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced colleagues * Opportunities for advancement and career growth within the organization * A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and tuition reimbursement Work Environment and Company Culture As a remote employee, you'll have the flexibility to work from the comfort of your own home.
Our remote team is dedicated to providing exceptional service and support to our customers, and we're committed to fostering a culture of collaboration, respect, and open communication. You'll have access to: * A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and tuition reimbursement * A flexible work schedule, with opportunities for remote work and flexible hours * A supportive and inclusive work environment, with opportunities for growth and development * A comprehensive training program, with ongoing support and coaching from experienced colleagues
Compensation and Perks As a Customer Service Representative, you'll receive a competitive salary, with opportunities for additional compensation, including shift differentials, standby/on-call pay, and bonuses.
You'll also have access to a comprehensive benefits package, including: * Competitive pay, with opportunities for additional compensation * Best-in-class benefits, including medical, dental, and vision coverage, as well as 401(k) matching and tuition reimbursement * Generous paid time off for vacation, sick days, and holidays * Tuition reimbursement and student loan forgiveness programs * Wellness and mental health assistance programs * Back-up child and elder care to help with care disruptions for your family * Voluntary benefits, including pet, auto, and home insurance, and more!
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Opportunity Employer arenaflex is an equal opportunity employer, committed to fostering an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. We're proud to be an Equal Opportunity Employer, and we welcome applications from diverse candidates who share our commitment to delivering exceptional patient care and fostering a culture of whole-person care.