Job Description
At arenaflex, we're dedicated to revolutionizing the healthcare industry by making it more accessible and affordable for patients, while also restoring the joy of practicing medicine for healthcare providers. As a Customer Service Representative on our team, you'll play a vital role in delivering exceptional customer service to our clients and members, ensuring their needs are met with professionalism and expertise. Your
Key Responsibilities: As a Customer Service Representative at arenaflex, you'll be responsible for: * Answering incoming calls promptly and professionally, providing skilled problem-solving and meeting set quality standards.
* Demonstrating courtesy and professionalism while providing accurate information to callers, ensuring their queries are resolved efficiently. * Handling client and member inquiries related to claims payment, status, and coverage information with expertise, providing clear and concise explanations. * Interpreting and following client health plan protocols efficiently, ensuring seamless communication and resolution. * Assisting in claims processing by backing up the claims processing area with reports and workflow queues as assigned, maintaining accurate and up-to-date records.
* Checking and maintaining accurate tracer documentation, ensuring complete and detailed call documentation. * Ensuring complete and detailed call documentation, maintaining a high level of professionalism in all interactions. * Promptly returning incoming calls, providing timely responses to client and member inquiries. * Taking on additional projects and duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment. Qualifications and Requirements: To succeed as a Customer Service Representative at arenaflex, you'll need: * 1 to 3 years of customer service experience, preferably in the healthcare field, with a strong understanding of healthcare terminology and concepts.
* Experience in a high-volume call center environment, with the ability to handle multiple calls simultaneously and prioritize tasks effectively. * Background in healthcare or health insurance (bolthires HMOI or other insurance plans experience is a plus), with a strong understanding of health plan protocols and procedures. * Proficiency in bolthires Office and multiple systems, with the ability to learn new software and technologies quickly. * Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
* HMO Managed care Medicare Advantage experience would be highly valued, with a strong understanding of Medicare Advantage plans and procedures. Compensation and
Benefits: At arenaflex, we offer a comprehensive compensation package that includes: * A competitive base pay range of $18.45 to $20.50 per hour, paid bi-weekly per our standard payroll practices. * World-class benefits, including comprehensive medical, dental, and vision plans, long and short-term disability, life insurance, and a 401k plan with a generous match.
* A paid time off program that includes paid holidays and flexible time, ensuring a healthy work-life balance. Equal Opportunity Employer: arenaflex is an equal opportunity employer dedicated to fostering a diverse, inclusive, and welcoming environment. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Security
Responsibilities:
This position is responsible for following all Security policies and procedures to protect all Protected Health Information (PHI) under our custodianship, as well as our Intellectual Properties. Security-specific roles may have further defined responsibilities. Employment Type:
This is a full-time position, offering a stable and secure career path with opportunities for growth and development. Why Join arenaflex? At arenaflex, we're passionate about making a difference in the lives of our clients and members.
We're committed to creating a work environment that's inclusive, supportive, and empowering. As a Customer Service Representative, you'll have the opportunity to: * Work with a talented and dedicated team of professionals who share your passion for delivering exceptional customer service. * Develop your skills and expertise in a fast-paced and dynamic environment. * Contribute to the success of our organization and make a meaningful impact on the lives of our clients and members. * Enjoy a comprehensive compensation package and benefits that support your physical, emotional, and financial well-being.
* Pursue opportunities for growth and development, with a clear career path and opportunities for advancement. Ready to Join arenaflex? If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic and supportive team that's making a difference in the lives of our clients and members. ! For more such jobs, please click here!
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