Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Service / Technical Support Representative (Remote). As a key member of our global team, you'll have the opportunity to reimagine your career journey, develop new skills, and make a lasting impact on our customers' lives. About arenaflex arenaflex is a forward-thinking global organization that's committed to nurturing a true people-first, inclusive culture and a genuine sense of belonging.
We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for
Career Growth" every year. Our diverse team of game-changers from 70+ countries is united by a shared passion for delivering exceptional customer experiences and tech-powered innovation. Career Growth and Personal Development At arenaflex, we believe in investing in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.
As a Customer Service / Technical Support Representative (Remote), you'll have access to: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more What You'll Do in
This Role As a Customer Service / Technical Support Representative (Remote), you'll be responsible for: * Providing inbound customer support using a call flow guide * Resolving technical issues related to hardware, software, and client products * Tracking, documenting, and retrieving information in databases * Being an amazing problem-solver * Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred * Offering additional products and/or services * Delivering expert customer experiences...with a smile
Your Qualifications To succeed in this role, you'll need: * Strong focus on building customer relationships * 1+ year of customer service experience * Technical support experience preferred * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * A desktop or laptop to complete PC and internet testing * A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S.
address for residence What's in It for You At arenaflex, we champion our people and invest in their growth and development. As a Customer Service / Technical Support Representative (Remote), you'll have the opportunity to: * Develop new skills and expertise in customer service and technical support * Work with a diverse team of game-changers from 70+ countries * Make a lasting impact on our customers' lives * Enjoy a competitive salary and benefits package * Participate in our comprehensive Employee Assistance Program (EAP) * Take advantage of our health and wellness programs * Celebrate arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity.
Please through our website, and we'll be in touch to discuss your qualifications further. Equal Opportunity Employer arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
Accommodations If you require a reasonable accommodation to apply for this position, please click here. If you wish to review the Affirmative Action Plan, please click here. Don't miss this opportunity to reimagine your career journey and deliver exceptional customer experiences with arenaflex. and of game-changers!