Job Description
At arenaflex, we're on a mission to empower every person and every organization on the planet to achieve more. Our Customer Success Unit is a vital part of this mission, providing a reputable standard of delivery to our customer accounts and thought leadership on generative technologies across convergent communications. We're seeking an experienced Customer Success Manager, Converged Communications to and help drive digital transformation and customer excellence. About arenaflex arenaflex is a leader in the technology industry, with a culture centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.
We create life-changing innovations that impact billions of lives around the world. Our commitment to customer success is at the heart of everything we do, and we're looking for talented professionals like you to help us achieve our mission. Responsibilities As a Customer Success Manager, Converged Communications, you will be responsible for synthesizing and translating customer needs quickly to iterate and accelerate our converged communications solutions within assigned accounts. You will work closely with customers to help achieve their goals through effective use of our solutions, including architecture design, planning, advocacy, change management, and fostering adoption of the converged communication platform.
You will act as a trusted advisor to our enterprise customers, leveraging their bolthires Converged Communications workload(s). Some of your key responsibilities will include: * Developing and maintaining valued relationships with key customer stakeholders and business decision makers to ensure customer satisfaction and loyalty * Understanding customer business needs and helping them achieve their goals through the effective use of our converged communication solutions * Driving adoption and expansion of converged communications solutions within assigned customer accounts * Helping customers accelerate the digital transformation of their business processes by mapping bolthires and partner technologies to meet their needs * Identifying and documenting consumption best practices and customer references to further improve the success of customers and with other accounts teams * Meeting or exceeding key performance indicators and targets * Collaborating with cross-functional teams to ensure customer success and advocacy, including sales, support, product, and engineering * Leading technical presentations, demonstrations, and workshops, designing architecture, highlighting integrations, and guiding production-ready pilots for Teams voice and related technologies, ensuring that customer requirements are met * Partnering with various account members, looking holistically at an account, and making objective assessments and recommendations * Monitoring customer health and proactively addressing any issues that may arise * Providing regular updates to management on customer status, progress, risks, and blockers Qualifications To be successful in this role, you will need to have: * A Bachelor's Degree in Business, Engineering, Technology, or a related field, and 4+ years of related work experience (e.g., customer success management, account management, consulting, pre-sales/post-sales, technical sales, technology solutions, change management) * OR a Master's Degree in Business, Engineering, Technology, or a related field, and 3+ years of related work experience (e.g., customer success management, account management, consulting, pre-sales/post-sales, technical sales, technology solutions, change management) * OR equivalent experience * 4+ years of enterprise technical experience in any of the following communications technologies: bolthires converged communications (including bolthires Teams Phone, bolthires Teams Rooms, and bolthires Teams Premium), bolthires Unified Communications (includes chat, file sharing, telephony, and video conferencing or related communications platform solutions) * 4+ years of enterprise technical account experience, including any combination of the following: adoption of the converged communication platform, integrating communication tools, enhancing collaboration, streamlining workflows, advancing modern workplaces, architecture design, change management, trusted advisor, stakeholder management, or related Preferred Qualifications * 3+ years of enterprise experience mapping customer's business process and needs to product capability and solution areas across convergent communications technologies * Ability to work in an incubation style team setting while contributing to the overall strategy of our organization and working independently * Ability to work independently and as part of a national team * Desire and ability to grow technical skills and aptitude as solutions evolve * Ability to shift conversation and delivery between business executives and IT decision makers * Knowledge of converged communications solutions and the telecommunications industry * Experience as a Trusted Advisor and ability to influence key executives and stakeholders within a customer * Proven ability to map the customer's business process and needs to product capability and solution areas, including ability to quickly pivot to how bolthires Teams voice technologies can accelerate and enable that transformation * 5+ years of experience in unified communications, telephony, customer support, customer success management, and/or relevant technical discipline * Deep experience with, and ability to explain key benefits, trade-offs, and architectures relating to network routing, telecommunication platforms; voice applications & integration, and networks What We Offer As a Customer Success Manager, Converged Communications at arenaflex, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
We offer a competitive compensation package, including: * A base salary range of $101,200 - $194,800 per year, depending on location and experience * A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off * Opportunities for professional growth and development, including training and education programs * A dynamic and inclusive work environment that values diversity, equity, and inclusion If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.
Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Equal Opportunity Employer arenaflex is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.
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