Experienced Customer Support Representative – Chat

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

*Join arenaflex, an affiliate of arenaflex, in a dynamic and fast-paced environment where you'll have the opportunity to make a real impact on our clients' success. As a Customer Support Representative – Chat, you'll be the face of arenaflex, engaging with customers through online conversations and turning interactions into leads that drive revenue for our automotive dealer clients.**

*About arenaflex**

arenaflex is a leading provider of innovative solutions for the automotive industry, and we're committed to delivering exceptional customer experiences. Our team is passionate about creating a positive and supportive work environment that fosters growth, learning, and collaboration. With a strong focus on customer satisfaction, we're seeking a talented and enthusiastic Customer Support Representative – Chat to join our team in College Station, Texas.

*Responsibilities**

As a Customer Support Representative – Chat, you'll be responsible for:

Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
Summarizing interactions based on customer needs for client review
Developing and maintaining a knowledge base of the evolving products and services
Collaborating with our team to resolve customer issues and provide exceptional support

*Qualifications**

To succeed in this role, you'll need:

Previous experience in retail customer service or the automotive industry (not necessary, but a plus)
Basic internet and window-based computer skills
Strong ability to multitask, with gaming experience a bonus
Positive and professional demeanor
Excellent written and verbal communication skills
Ability to adapt to change and thrive in a fast-paced work environment

*Requirements**

Ability to attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST
Availability to work one of the following full-time shifts:
7:00 AM – 3:30 PM (Off on Sundays and Mondays)
10:00 AM – 6:30 PM (Off on Sundays and Wednesdays)
12:00 PM – 8:30 PM (Off on Sundays and Tuesdays)

*Benefits**

As an arenaflex associate, you'll enjoy:

Medical, dental, vision, and life insurance
Company contributions to your HSA
6% match on 401(k)
Paid time off and a work-life balance
Access to our state-of-the-art facilities and amenities, including an onsite dining facility, fitness center, and medical center
Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation

*What We Do at arenaflex**

arenaflex is a leading provider of car dealership software, services, and forms, helping dealerships deliver better results and transform the customer experience. With products in over 70% of U.S. dealerships, we're proud to be a trusted partner in the automotive industry.

*Company Culture**

At arenaflex, we foster an environment that allows our associates to grow professionally through challenging work, developmental training classes, and an emphasis on promotion from within. We strive for an ideal work setting by providing state-of-the-art facilities and amenities, such as on-site cafés and fitness centers, sports leagues, and participation in local charitable activities.

*Why Join arenaflex?**

If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply. As a Customer Support Representative – Chat, you'll have the opportunity to make a real impact on our clients' success and grow your career in a dynamic and supportive team.