Job Description
- *Experienced Customer Support Team Leader – Global Operations and Process Optimization** At arenaflex, we're not just building a company – we're crafting a community of innovators, thinkers, and doers who are passionate about making a difference. As a rapidly growing and evolving organization, we're constantly pushing the boundaries of what's possible, and we're looking for talented individuals like you to join our team. As a Customer Support Team Leader at arenaflex, you'll have the opportunity to oversee a team of advisors who are dedicated to delivering exceptional customer experiences. You'll be responsible for analyzing key performance indicators (KPIs), developing team members' competencies, and introducing innovations to optimize and enhance processes. If you're a driven self-starter with a passion for growth and a willingness to adapt to a rapidly changing environment, we want to hear from you. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that's committed to innovation and excellence. We're a globally distributed team that's passionate about making a difference in the lives of our customers. Our company culture is built on a foundation of collaboration, creativity, and a shared commitment to excellence. **Your Main Responsibilities** As a Customer Support Team Leader at arenaflex, your primary responsibilities will include: * Analyzing the achievement of KPIs and other metrics, and discussing them with team members to identify areas for improvement * Developing team members' competencies related to their roles and motivating them to achieve their full potential * Proposing, reviewing, and changing Customer Support processes to ensure they're efficient, effective, and aligned with arenaflex's goals * Cooperating closely with the product support team to ensure seamless communication and collaboration * Preparing solutions to increase revenue from cooperation with high-value clients **Requirements** To succeed in this role, you'll need to possess the following essential qualifications: * Minimum 3 years of experience in inbound customer service * Minimum 2 years of experience in team management * Familiarity with customer service metrics and tools * Strong technical skills * Ability to work independently and take on challenges * Proficiency in Polish at C1 level and English at a minimum of B2 level **Preferred Qualifications** While not essential, the following qualifications will be beneficial in this role: * Knowledge of Salesforce or similar tools * Experience in Customer Support with upsell and high-value clients **Benefits** As a valued member of the arenaflex team, you'll enjoy a range of benefits, including: * This is a fully remote position, allowing you to work from anywhere in the world * Private medical care from Allianz health (subsidized by the company – various packages to choose from) * Multisport card (voluntary and unsubsidized – various options to choose from) * Additional life insurance from PZU (voluntary and unsubsidized) * Pethelp (voluntary and unsubsidized) * Online consultations with a Psychologist (fully subsidized by the company) * Wellbeing tools (Worksmile and Officevibe) * Happiness Team initiatives **Our Diversity and Inclusion Commitment** At arenaflex, we're committed to creating an inclusive environment that welcomes people from all backgrounds. We strive to ensure fair consideration in our hiring process and welcome applicants with accessibility needs or requirements for reasonable adjustments during the interview process. Please contact us at [email protected] to discuss your needs. **How to Apply** If you're a motivated and experienced Customer Support Team Leader who is passionate about growth and innovation, please submit your application and CV in English to ensure it's successfully reviewed. We can't wait to hear from you! **Apply Now** Don't miss this opportunity to join a dynamic and forward-thinking organization that's committed to making a difference. Apply now to become a part of the arenaflex team and start your journey towards a fulfilling and rewarding career. ```html Experienced Customer Support Team Leader – Global Operations and Process Optimization At arenaflex, we're not just building a company – we're crafting a community of innovators, thinkers, and doers who are passionate about making a difference. As a rapidly growing and evolving organization, we're constantly pushing the boundaries of what's possible, and we're looking for talented individuals like you to join our team. About arenaflex arenaflex is a dynamic and forward-thinking organization that's committed to innovation and excellence. We're a globally distributed team that's passionate about making a difference in the lives of our customers. Our company culture is built on a foundation of collaboration, creativity, and a shared commitment to excellence. Your Main Responsibilities Analyzing the achievement of KPIs and other metrics, and discussing them with team members to identify areas for improvement Developing team members' competencies related to their roles and motivating them to achieve their full potential Proposing, reviewing, and changing Customer Support processes to ensure they're efficient, effective, and aligned with arenaflex's goals Cooperating closely with the product support team to ensure seamless communication and collaboration Preparing solutions to increase revenue from cooperation with high-value clients Requirements To succeed in this role, you'll need to possess the following essential qualifications: Minimum 3 years of experience in inbound customer service Minimum 2 years of experience in team management Familiarity with customer service metrics and tools Strong technical skills Ability to work independently and take on challenges Proficiency in Polish at C1 level and English at a minimum of B2 level Preferred Qualifications While not essential, the following qualifications will be beneficial in this role: Knowledge of Salesforce or similar tools Experience in Customer Support with upsell and high-value clients Benefits As a valued member of the arenaflex team, you'll enjoy a range of benefits, including: This is a fully remote position, allowing you to work from anywhere in the world Private medical care from Allianz health (subsidized by the company – various packages to choose from) Multisport card (voluntary and unsubsidized – various options to choose from) Additional life insurance from PZU (voluntary and unsubsidized) Pethelp (voluntary and unsubsidized) Online consultations with a Psychologist (fully subsidized by the company) Wellbeing tools (Worksmile and Officevibe) Happiness Team initiatives Our Diversity and Inclusion Commitment At arenaflex, we're committed to creating an inclusive environment that welcomes people from all backgrounds. We strive to ensure fair consideration in our hiring process and welcome applicants with accessibility needs or requirements for reasonable adjustments during the interview process. Please contact us at [email protected] to discuss your needs. How to Apply If you're a motivated and experienced Customer Support Team Leader who is passionate about growth and innovation, please submit your application and CV in English to ensure it's successfully reviewed. We can't wait to hear from you! Apply Now Don't miss this opportunity to join a dynamic and forward-thinking organization that's committed to making a difference. Apply now to become a part of the arenaflex team and start your journey towards a fulfilling and rewarding career. ``` Apply for this job