Job Description
Are you a highly motivated and customer-focused individual looking to start a new chapter in your career? Do you have a passion for delivering exceptional customer experiences and a strong desire to learn and grow with a forward-thinking organization? If so, we invite you to join arenaflex as a Full Stack Customer Service Representative, providing multilingual support to our clients from the comfort of your own home. About arenaflex arenaflex is a global leader in customer experience and technology innovation, helping the world's best-known brands improve their businesses through exceptional customer experiences and cutting-edge technology.
With a strong commitment to diversity, equity, and inclusion, we foster a culture of belonging and empowerment, where every team member has the opportunity to grow and thrive. of game-changers As a Full Stack Customer Service Representative at arenaflex, you'll be part of a dynamic and organically diverse team from over 70 countries, working together to deliver exceptional customer experiences and drive business growth. Our team is passionate about providing outstanding customer service, and we're looking for like-minded individuals to join our purpose.
Career growth and personal development
This is a fantastic opportunity to reimagine your career journey and develop "friends for life" while working from home. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you'll do in this role As a Full Stack Customer Service Representative working from home, you'll: * Provide inbound customer support using a call flow guide in the customer's preferred language * Help customers resolve basic technical issues * Track, document, and retrieve information in databases * Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred * Offer additional products and/or services * Deliver expert customer experiences...with a smile.
Your qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Full Stack Customer Service Representative (Remote) role include: * The ability to speak fluent French and English * 1+ year of customer service experience * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone What's in it for you One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our team members, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.
And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Reimagine the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. and discover why over 440,000 team members around the globe call arenaflex their "employer of choice." Location: CAN, ON, Work-at-Home Language Requirements: * Fluent French and English Time Type: Full time Equal Opportunity Employer arenaflex is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.
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