Job Description
Are you a multilingual professional with a passion for delivering exceptional client service? Do you thrive in a fast-paced environment and enjoy helping others achieve their financial goals? If so, we invite you to join arenaflex as an International Client Service Specialist – Email/Chat (Mandarin/Cantonese Required) in Orlando, FL.
- *About arenaflex**
arenaflex is a leading financial services company that empowers individuals to take control of their financial futures. With a commitment to innovation, customer satisfaction, and community involvement, we strive to make a positive impact on the lives of our clients and employees alike. Our team of dedicated professionals is passionate about delivering exceptional service and helping our clients achieve their goals.
- *Your Opportunity**
As an International Client Service Specialist, you will play a critical role in servicing international (non-US residents) and domestic clients with all aspects of their financial needs. You will work in a collaborative, fast-paced environment to assist with trading stocks, ETFs, mutual funds, and options, as well as general account servicing inquiries. You will also have the opportunity to complete document translation services for internal partners and service clients in foreign languages as needed. Evening and overnight shifts will also support our clients within Stock Plan Services.
- *What You'll Do**
- Provide exceptional client service to international and domestic clients via email, chat, and phone
- Assist clients with trading stocks, ETFs, mutual funds, and options
- Answer general account servicing inquiries and resolve client issues
- Complete document translation services for internal partners and service clients in foreign languages as needed
- Collaborate with internal teams to ensure seamless client service
- Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices
- *What You'll Need**
- Must be able to read, write, and speak in Cantonese/Mandarin
- FINRA Series 7 and 63 licenses required (or a condition of employment to successfully obtain these licenses within the allotted training time)
- Bachelor's degree
- 1-2 years of experience in Client Service, Financial Services, and/or Brokerage Services (with an emphasis in trading, engaging with clients in a proactive and consultative manner)
- Passion for trading and market knowledge; ability to proactively discuss trading topics and appropriate solutions with clients
- Excellent analytical skills with the ability to effectively mitigate risk and adhere to trading accuracy while adhering to policies, procedures, and guidelines
- Ability to establish trust and rapport with clients over the phone, chats, or email
- Excellent interpersonal and written skills with a strong customer service focus
- Resilience to help achieve client happiness in a fast-paced call environment
- FINRA Series 9-10 license preferred
- *What We Offer**
- Competitive hourly rate: $28.85 - 31.25 per hour
- Hybrid schedule with flexibility to work from home and in the office
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
- Opportunity to work with a leading financial services company
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- *Why Join arenaflex?**
- We're a company that values innovation, customer satisfaction, and community involvement
- We offer a dynamic and collaborative work environment that fosters growth and development
- We're committed to helping our clients achieve their financial goals and making a positive impact on their lives
- We offer competitive compensation and benefits, as well as opportunities for professional growth and development
- *How to Apply**
If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
- *Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
- *Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
[Apply for the job now!](https://jobviewtrack.com/en-us/job-4c18416e410d0a00535473061a170704000027180c10434a51445e106d2d4b1d450d1c413d0217561d0b0c71634549485f0a0e1a4e1b4e02044123060b44151a001d28665c4349051d0749546302061501090053116a3a16585d544e48443c1e4217490204081d136419455c58/fa1ea9b9cb4233d98a64e83c37796e90.html?affid=8451cf69ab9f70eb71ae1f2dbed8d4fa)
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