Job Description
At arenaflex, we are a dynamic and innovative tour company that offers unforgettable experiences to travelers from around the world. As a leading provider of exceptional customer service, we are seeking a highly skilled and dedicated Japanese-speaking Customer Support Representative to join our team. This is an exciting opportunity to work in a remote setting, providing top-notch support to our customers while enjoying a flexible schedule and competitive compensation. **About arenaflex** arenaflex is a renowned tour company that has been serving the travel industry for years. Our mission is to provide exceptional customer experiences, exceeding our clients' expectations through our dedication to quality, innovation, and customer satisfaction. We pride ourselves on our commitment to excellence, and we are constantly seeking talented individuals who share our passion for delivering outstanding service. **Job Summary** As a Japanese-speaking Customer Support Representative, you will be responsible for handling booking-related inquiries via phone and email, as well as selling optional tours and gift products. You will be the primary point of contact for our customers, providing them with accurate and timely information, resolving their issues, and ensuring their overall satisfaction. If you are a highly motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** • Record and deliver messages, furnish information, accept orders, and relay calls to ensure seamless communication with our customers. • Accept and convey messages for customers according to specific client instructions, demonstrating a high level of attention to detail and accuracy. • Handle emergency calls and resolve customers' issues and concerns by following proper procedures, obtaining information from the caller, and reporting to the manager if necessary. • Take customer information, arrange services, and submit reservation requests to vendors by telephone and online systems, ensuring timely and accurate processing. • Handover unresolved messages or incidents to the next shift staff, maintaining a smooth transition and ensuring continuity of service. • Compute charges, receive charge card payments, and reconfirm tour details with the customer, providing a high level of accuracy and attention to detail. • Perform all other multi-task duties within the company as assigned by the General Manager, demonstrating flexibility and adaptability. **Must Requirements** • High school diploma or equivalent • At least one (1) year of experience in a call center or customer service/sales environment • Good command of Japanese and English to communicate with customers and vendors, with a minimum JLPT N2 and TOEIC score of 700 or equivalent level • Ability to resolve conflicts and complaints from customers in an effective and friendly manner • Ability to use a computer with specific knowledge of word processing, spreadsheets, good data-entry, and typing skills **Preferred Requirements** • Knowledge of the tour industry, tour movements, and arrangements • Working knowledge of Hawaii's tourism infrastructure, understanding of different countries' tour characteristics and needs • Possession of working knowledge of telephone operation and etiquette **Job Highlights** • Position: Customer Support • Employment Type: Full-time/Part-time • Pay Rate per hour: $17.00 ($21.00 - night/overnight shift premium) • Working Hours: Shift schedule, 24 hours/7 days a week, with flexibility to work all shifts, days, and nights, including holidays • Up to 40 hours per week with overtime, as deemed necessary, with prior management approval • Work Style: Air-conditioned office or remote workplace • Location: This is a remote position, but the office is in Honolulu, Hawaii • Start Date: Available immediately **Benefits** • Flexible schedule • Competitive compensation • Opportunity to work in a dynamic and innovative company • Professional development and growth opportunities **Work Environment and Company Culture** At arenaflex, we value our employees' well-being and offer a supportive and inclusive work environment. Our remote work setup allows you to work from the comfort of your own home, while our flexible schedule enables you to balance your work and personal life. We are committed to providing ongoing training and development opportunities to help you grow in your career and achieve your goals. **Compensation and Perks** We offer a competitive hourly rate of $17.00, with a night/overnight shift premium of $4.00. You will also receive a flexible schedule, allowing you to balance your work and personal life. As a remote employee, you will have the opportunity to work from the comfort of your own home, reducing commuting time and expenses. **How to Apply** If you are a highly motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require accommodation during the application or interview process, please let us know, and we will do our best to support you. **Contact Information** To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job