Experienced Medical Customer Service Representative – Remote Opportunity at arenaflex

Job Summary: Are you a goal-driven and customer-focused individual with a passion for delivering exceptional service in a fast-paced medical billing environment? Do you thrive in a remote work setting and possess excellent communication and problem-solving skills? If so, we invite you to join arenaflex as a Medical Customer Service Representative. As a key member of our team, you will play a vital role in helping patients understand their financial responsibilities, resolving outstanding balances, and providing top-notch customer support.

If you're looking for a challenging and rewarding career opportunity with a dynamic company, we encourage you to apply. About arenaflex: arenaflex is a leading provider of innovative medical billing and revenue cycle management solutions. Our team of dedicated professionals is committed to delivering exceptional service, driving business growth, and making a positive impact on the lives of our patients and clients. With a strong focus on customer satisfaction, we strive to create a positive and supportive work environment that fosters collaboration, innovation, and career growth.

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Responsibilities: As a Medical Customer Service Representative at arenaflex, you will be responsible for: * Helping patients understand their financial responsibilities in a helpful and non-threatening manner * Taking inbound and making outbound calls to patients regarding outstanding balances * Meeting or exceeding established metric goals * Following established procedures to resolve patient account balances, including: + Identifying consumer payment plans + Utilizing call scripts provided + Setting up consumer payments over the phone + Documenting all conversations electronically on company and/or client systems * Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable * Providing information to Client Services as needed * Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures Minimum Requirements: * High School Diploma or equivalent * Must be willing to submit for a background check * Characterize high integrity * Excellent interpersonal, verbal, and written communication skills Preferred

Qualifications: * Able to work successfully in a fast-paced environment * Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA * Experience with medical billing/claims processing * Proficient in PC-based applications (bolthires Outlook, Word, and Excel) * Time management and sound decision-making skills * Have a positive attitude and demonstrate teamwork * Strong organizational and problem-solving skills * Provide excellent customer service in a variety of situations, including those that escalate * Able to use strong attention to detail and data management skills What We Offer: * Full comprehensive Paid

Training Program (3+ weeks) * Medical, Dental, and Vision insurance * HSA and FSA available * 401(K) plans with company match * PTO and Paid holidays * Employer-paid life insurance and long-term disability * Internal company growth * Steady work schedule Work Environment and Culture: As a remote employee, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team.

arenaflex values diversity, equity, and inclusion, and we strive to create a work environment that is inclusive, respectful, and free from harassment and discrimination. Compensation and

Benefits: We offer a competitive salary range of $15-$17 per hour, based on experience. Our comprehensive benefits package includes medical, dental, and vision insurance, HSA and FSA options, 401(K) plans with company match, PTO, paid holidays, and employer-paid life insurance and long-term disability. : If you're a motivated and customer-focused individual with a passion for delivering exceptional service in a fast-paced medical billing environment, we encourage you to apply for this exciting opportunity at arenaflex.

Please through our website, and we will review your qualifications and experience. Equal Opportunity Employer: arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class. Job Type: Full-time Schedule: Full-time (8-hour shift), Monday – Friday, 7:00-5:00 CST :

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