Job Description
At arenaflex, we're on a mission to revolutionize the way people interact with insurance companies. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, providing personalized support, and helping our policyholders navigate the complexities of insurance. If you're passionate about solving problems, building relationships, and growing with a dynamic organization, we want to hear from you. About arenaflex arenaflex is a leading insurance provider with a rich history of innovation and customer-centricity.
For over 75 years, we've been dedicated to providing low rates, outstanding service, and clever marketing that sets us apart from the rest of the industry. As a wholly owned subsidiary of Berkshire Hathaway, we offer our associates training, career advancement, and a financially stable and rewarding workplace. Our commitment to diversity, equity, and inclusion has earned us a reputation as a leader in the industry, and we're proud to be an equal opportunity employer. Job Summary As a Customer Service Representative at arenaflex, you'll be the first point of contact for our policyholders, providing exceptional support and guidance on a wide range of insurance-related topics.
You'll work in a fast-paced, high-volume call center environment, utilizing your excellent communication and problem-solving skills to resolve customer inquiries and concerns. If you're a team player with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities * Provide exceptional customer service to policyholders via phone, email, and chat, resolving inquiries and concerns in a timely and professional manner * Answer billing questions, make policy changes, and provide recommendations to policyholders * Utilize knowledge of insurance products and services to identify and address customer needs * Collaborate with internal teams to resolve complex customer issues and provide seamless support * Meet or exceed performance metrics, including first call resolution, customer satisfaction, and call handling time * Participate in ongoing training and development to enhance knowledge of insurance products and services * Work effectively in a team environment, providing support and guidance to colleagues as needed Essential Qualifications * High school diploma or equivalent required; associate's or bachelor's degree preferred * Minimum 1 year of customer service experience in a call center or insurance industry setting * Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment * Strong knowledge of insurance products and services, with a willingness to learn and grow * Ability to work a variety of shifts, including evenings and weekends * Reliable transportation and a valid driver's license (if applicable) Preferred Qualifications * Experience with insurance industry software and systems * Certification in customer service or a related field * Bilingual or multilingual skills * Experience working in a team environment, with a focus on collaboration and teamwork Skills and Competencies * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues * Ability to work effectively in a fast-paced, high-volume call center environment * Strong knowledge of insurance products and services, with a willingness to learn and grow * Ability to work independently and as part of a team, with a focus on collaboration and teamwork * Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines
Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our associates grow and develop their careers.
We offer a range of training and development opportunities, including: * Ongoing training and development to enhance knowledge of insurance products and services * Career advancement opportunities, with a focus on promoting from within * Tuition reimbursement and education assistance programs * Mentorship and coaching opportunities, with a focus on supporting associate growth and development Work Environment and Company Culture arenaflex is proud to offer a dynamic and inclusive work environment that fosters collaboration, creativity, and growth.
Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on supporting the well-being and success of our associates. We offer a range of benefits and perks, including: * Competitive salary and benefits package * Paid vacation, sick, and parental leave * 401(k) plan with company matching * Tuition reimbursement and education assistance programs * Mentorship and coaching opportunities * Ongoing training and development opportunities * Collaborative and inclusive work environment
Compensation, Perks, and Benefits arenaflex offers a competitive salary and benefits package, including: * $19.10 per hour / $38,486.50 annually * Paid vacation, sick, and parental leave * 401(k) plan with company matching * Tuition reimbursement and education assistance programs * Mentorship and coaching opportunities * Ongoing training and development opportunities * Collaborative and inclusive work environment Equal Employment Opportunity arenaflex is an equal opportunity employer, committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law.
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you!