Experienced Network Support Specialist – IT Infrastructure and Operations

At arenaflex, we're committed to providing an exceptional experience for our customers and employees alike. As one of the world's leading retailers, we're proud to offer a unique blend of innovation, quality, and value that sets us apart from the competition. Our IT team plays a critical role in delivering this experience, and we're seeking a talented Network Support Specialist to join our ranks. As a Network Support Specialist at arenaflex, you'll be responsible for ensuring seamless network operations across our global infrastructure.

You'll work closely with our IT team to identify and resolve network issues, collaborate with vendors to procure necessary hardware and software, and provide exceptional support to our customers and internal stakeholders. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional results, we want to hear from you. Job

Responsibilities: * Arranges and delivers Cisco equipment to ensure timely deployment and minimal downtime * Reviews and processes Organization Trucks satisfaction requests to ensure prompt resolution of issues * Supports and cycles Organization Trucks project tasks to ensure efficient completion and minimal impact on business operations * Attends scheduled training to stay up-to-date on existing and future network conditions, including Stockroom, Terminal, Server farm, Provincial Office, Colocation, and Cloud environments * Grasps ITIL/Trucks occurrence, issue, change, information, and request processes to ensure seamless incident management * Suggests or implements enhancements for group cycles and strategies to improve efficiency and effectiveness * Ensures that incident documentation is thorough, accurate, and complete to facilitate knowledge sharing and continuous improvement * Provides guidance and direction to clients, teams, and other support personnel on daily activities, project drives, network operations, and support issues * Builds and maintains helpful, collaborative, and effective relationships with stakeholders to ensure seamless communication and issue resolution * Responds to clients by identifying issues, exploring solutions, and directing clients through remedial actions * Provides essential technical support and ensures compliance with established rules and methods for monitoring performance * Fixes issues in LAN framework, testing, and designing software to ensure minimal downtime and maximum productivity * Assesses network performance to identify areas for improvement and implement changes to enhance overall network efficiency * Plans upgrades and maintenance without disrupting business workflow * Provides technical guidance and delivers network framework training to colleagues * Works with vendors to procure required hardware and software for organizations and frameworks * Identifies, analyzes, and resolves network exchanging and transmission framework issues while minimizing impact on client support * Distinguishes between primary and secondary network failures * Works the Network Support episode line, including opening, focusing, investigating, following-up, advising, raising, conveying, recording, and attracting extra assets on a case-by-case basis for incident resolution * Answers and adds to Arrange Support hotline calls to help end clients and minimize business interruption * Answers Network Support email requests and demands * Works out Network Support proactive daily task list * Delegates assigned tasks in Smartsheet * Leads and participates in weekly team meetings * Opens and screens Cisco TAC cases on defective Cisco hardware and tracks the entire process * Reviews and directs corporate office data wardrobes Requirements: * Essential understanding of Ethernet, Fiber, Casing Transfer, AVPN, ISDN, Dedicated IP, and Steering protocols * Essential knowledge of network equipment and software, including switches, routers, and wireless controllers * Essential understanding of subnetting, VLANs, and network geography * Magnificent written/verbal communication skills, phone behavior, and customer service skills * High-level skills in investigation and analysis with incidents and issues * Experience or understanding of ITIL/Trucks occurrence, issue, change, information, and request processes * Shown strong work ethic and positive, developed, professional attitude * Should be self-motivated and able to work independently, with minimal supervision * Process-oriented, understands the benefits of processes, and the need for consistency * Ability to explain or convey technical terms to non-technical audiences * Effectively searches for, suggests, or implements enhancements for group processes and methodologies * Should be able to work well under pressure and within time constraints * Innovative, creative, and very responsive with a strong desire to keep moving * Should be a cooperative person and work collaboratively with others, sharing ideas, working together, and ultimately putting team objectives first * Shown strong association skills to comply with tight time constraints * A solid understanding of bolthires Suite * Periodic travel may be required * Willing to help off-hours function as required, including weekends, holidays, and 24/7 on-call responsibilities on a rotational basis Preferred

Qualifications: * Great understanding of bolthires business warehouse and stop hardware * Essential knowledge of Organization checking tools to aid issue prevention and resolution * Reading up for or have CCNA certification * Organizing degree * ITIL Foundation Certification * Knowledge of pre-arranging languages (Python, bolthires Applications Content, etc.) Job

Benefits: * Competitive Pay: arenaflex is known for offering serious base compensation to its employees * Healthcare:

Comprehensive healthcare, including medical, dental, and vision insurance, is frequently provided * Retirement Savings Plans: Employees may have access to retirement savings plans, including 401(k) or similar programs, with employer contributions * Employee Stock Purchase Plan (ESPP): arenaflex may offer an ESPP, permitting employees to buy company stock at a discounted price * Paid Time (PTO): Liberal vacation and paid time benefits are usually given to qualified employees * Employee Assistance Program (EAP): An Employee Assistance Program might be available to offer support for personal or business-related challenges * Additional Security: Additional security coverage might be offered to employees, providing financial protection for their families * Disability

Benefits: Disability benefits, including short-term and long-term disability insurance, might be part of the benefits package * Tuition Repayment: arenaflex may offer tuition repayment programs to help employees pursuing additional education or professional development * Employee Discounts: Employees frequently receive discounts on arenaflex items and services, including in-store purchases * Career

Advancement Opportunities: arenaflex emphasizes employee development and may offer opportunities for career growth, training, and progression within the company * Flexible Work Arrangements: Depending on the position, employees may have access to flexible work arrangements or alternative work options If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional results, we want to hear from you.

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