Job Description
At arenaflex, we're on a mission to revolutionize the lab diagnostic industry by providing exceptional customer service and innovative solutions. As a fully remote Customer Service Representative, you'll be at the forefront of this mission, working with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. If you're passionate about delivering world-class customer experiences and motivated to work with a customer-centric team in an innovative company, we want to hear from you!
About arenaflex arenaflex is a leading employer in the lab diagnostic industry, dedicated to providing cutting-edge solutions and exceptional customer service. Our team is passionate about making a difference in the lives of our customers and patients, and we're committed to creating a work environment that's inclusive, supportive, and empowering. As a remote Customer Service Representative, you'll be part of a dynamic team that's shaping the future of the lab diagnostic industry. Responsibilities As a Customer Service Representative at arenaflex, you'll be responsible for: * Acting as a liaison between arenaflex, the customer base, and patients to ensure seamless communication and resolution of issues * Resolving routine requests via inbound, outbound calls, or the Internet for both customers and patients * Providing customers with information regarding diagnostic results, test information, test pricing, and adding on additional testing * Speaking with customers in a courteous, friendly, and professional manner using protocol procedures * Inquiring, clarifying, and confirming customer requirements and understanding of the solution * Providing additional customer education and information as needed * Qualifying and establishing inbound new customers requesting arenaflex's products and services * Notifying clients of test results in a timely and accurate manner * Providing patients with information regarding scheduling appointments, location details, pricing information, and general questions * Speaking with patients in a courteous, friendly, and professional manner using protocol procedures * Working in multiple databases to research complex issues and questions * Reviewing test forms for accuracy and reporting any discrepancies * Participating in activities designed to improve customer satisfaction and business performance * Performing administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Essential Qualifications * High School Diploma or GED equivalent required * 1+ years of experience in a customer service role, preferably in a contact center or call center environment * Bilingual in English and Spanish (required) * Knowledge of bolthires Office suite, specifically Outlook and Teams * Strong verbal and written communication skills, with excellent ability to listen and respond * Courteous with strong customer service orientation * Excellent multitasking abilities required * Strong flexibility and the ability to manage and adapt to changing priorities quickly Preferred Qualifications * Bilingual in English and Spanish (highly preferred) * Associate's or Bachelor's degree (highly desired) * Prior experience in the healthcare industry, such as a physician's office or a hospital (highly preferred) * Experience with Salesforce.com and/or Laboratory Information Systems (preferred) Skills and Competencies * Strong customer service skills, with the ability to resolve complex issues and provide exceptional customer experiences * Excellent communication and interpersonal skills, with the ability to work effectively with customers, patients, and internal stakeholders * Strong problem-solving and analytical skills, with the ability to research complex issues and provide accurate solutions * Ability to work in a fast-paced, dynamic environment, with multiple priorities and deadlines * Strong flexibility and adaptability, with the ability to manage and adapt to changing priorities quickly * Proficiency in bolthires Office suite, specifically Outlook and Teams * Experience with CRM systems and database management
Career Growth Opportunities and Learning Benefits As a remote Customer Service Representative at arenaflex, you'll have opportunities to: * Develop your customer service skills and expertise in a dynamic and innovative company * Work with a customer-centric team that's passionate about delivering exceptional customer experiences * Participate in activities designed to improve customer satisfaction and business performance * Receive training and development opportunities to enhance your skills and competencies * Collaborate with internal stakeholders to drive business growth and innovation Work Environment and Company Culture arenaflex is committed to creating a work environment that's inclusive, supportive, and empowering.
As a remote Customer Service Representative, you'll have the flexibility to work from home, with access to: * A dynamic and innovative company culture that's passionate about delivering exceptional customer experiences * A supportive and inclusive team that's committed to collaboration and teamwork * Opportunities for professional growth and development, with training and development programs to enhance your skills and competencies * A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan
Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: * A base salary, with opportunities for performance-based bonuses and incentives * Comprehensive health insurance, including medical, dental, and vision coverage * Paid time off, including vacation days, sick leave, and holidays * Retirement savings plan, with company match and vesting schedule * Professional development opportunities, including training and development programs * Flexible work arrangements, including remote work options and flexible hours If you're passionate about delivering world-class customer experiences and motivated to work with a customer-centric team in an innovative company, we want to hear from you!
to become a remote Customer Service Representative at arenaflex, and of dedicated professionals who are shaping the future of the lab diagnostic industry.