Job Description
At arenaflex, we're dedicated to delivering exceptional patient experiences and maximizing financial performance for our valued Client Partners. As an Experienced Self-Pay/Customer Service Representative, you'll play a vital role in achieving this mission by providing rapid, compliant, and patient-centric resolution of balances and ensuring the financial success of our Client Partners. Job Summary: We're seeking a highly skilled and empathetic Self-Pay/Customer Service Representative to at arenaflex.
In this role, you'll be responsible for fielding inbound patient calls, resolving balances, and maximizing financial performance for our Client Partners. If you're passionate about delivering exceptional patient experiences and have a strong background in customer service, collections, and healthcare billing, we encourage you to apply. Key Responsibilities: As an Experienced Self-Pay/Customer Service Representative, you'll be responsible for the following key tasks and deliverables: * Fields Inbound Patient Calls: Respond to patient inquiries, resolve balance issues, and provide exceptional customer service in a professional and patient-centric manner.
* Fields Insurance Carrier, Attorney, and Non-Self Pay related Inbound Calls: Handle calls from insurance carriers, attorneys, and non-self pay related inquiries with accuracy and efficiency. * Manages assigned inventory through the proper and timely cycling of Dispositional Segments within arenaflex or the Client's software solution(s): Utilize our workflow solution to manage assigned inventory and ensure timely resolution of balances. * Consistently meets the Total Touches per Day bolthires (for both Patients and Guarantors) as determined by the assigned Segment of A/R and other Client nuances and considerations: Meet or exceed daily touch targets to ensure efficient resolution of balances.
* Accurately sets up Payment Plans with Patients per Client guidelines: Collaborate with patients to establish payment plans that meet their needs and comply with Client guidelines. * Secures Payments and Partial Payments with Patients per Client guidelines: Negotiate payment arrangements with patients and ensure timely payment of balances. * Performs Account research and resolution on Self Pay, FAP, and Insurance topics in timely and results-oriented fashion: Conduct thorough research and resolve account issues related to self-pay, financial assistance programs, and insurance.
* Consistently documents all Patient encounters in Hospital's source system and/or arenaflex's workflow solution: Maintain accurate and up-to-date records of patient interactions and account resolutions. Essential and Preferred
Qualifications: To succeed in this role, you'll need to possess the following essential and preferred qualifications: * Patient-Centric Customer Service: Deliver exceptional patient experiences through empathy, active listening, and effective communication. * Empathy: Understand and respond to patient concerns and needs in a compassionate and professional manner.
* Multi-system toggling and organizational efficiency: Utilize multiple systems and tools to manage inventory, resolve balances, and meet productivity targets. * Documentation, written and verbal communication: Maintain accurate records and communicate effectively with patients, leaders, and staff. * Proficiency in bolthires Office Products including Word, PowerPoint, and Excel: Utilize bolthires Office products to manage inventory, create reports, and communicate with stakeholders. * HIPAA and related Privacy and Security Acts and Regulations: Comply with HIPAA regulations and maintain patient confidentiality.
* Excellent Communication Skills and an ability to connect with, patients, leaders, and staff: Build strong relationships with patients, leaders, and staff through effective communication and empathy. * Team Player: Collaborate with colleagues to achieve team goals and objectives. * Passion for Healthcare: Share our passion for delivering exceptional patient experiences and maximizing financial performance for our Client Partners. Education and
Experience: * High School Diploma or equivalent: Required * Call Center
Experience: 2 years (Preferred) * Customer Service
Experience: 2 years (Required) * Collections
Experience: 2 years (Preferred) * Healthcare Billing
Experience: 1 year (Required) Work Environment and Culture: As an Experienced Self-Pay/Customer Service Representative at arenaflex, you'll enjoy a dynamic and supportive work environment that fosters growth, collaboration, and innovation.
Our team is passionate about delivering exceptional patient experiences and maximizing financial performance for our Client Partners. We offer a range of benefits and perks, including: * Dental insurance * Health insurance * Paid time off * Vision insurance * Work from home * Opportunities for career growth and development
Compensation and
Benefits: We offer a competitive compensation package, including: *$15.00 - $16.50 per hour * Benefits package * Opportunities for career growth and development: If you're a motivated and empathetic individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.
Please through our website including your resume, cover letter, and any relevant certifications or licenses. Application Question(s): * In short, what is your understanding of 501r Guidelines? Education: * High school or equivalent (Required)
Experience: * Call Center: 2 years (Preferred) * Customer Service: 2 years (Required) * Collections: 2 years (Preferred) * Healthcare billing: 1 year (Required) Work Location:
Remote and at arenaflex!
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